Strategic Technical Customer Success Specialist

Cisco Systems, Inc; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Customer Success Specialist in Malaysia to guide customers through onboarding, adoption, and value realization of Cisco security solutions. You will lead workshops, design onboarding roadmaps, and collaborate with product teams to feedback lessons learned.

The role emphasizes strategic advisory capabilities, technical expertise, and the ability to bridge customers’ business outcomes with Cisco’s security portfolio.

Qualifications

• Foundational knowledge of Cisco Secure Access, Umbrella, DUO, and ISE.
• 3–5 years in technical consulting or security-focused customer-facing roles.
• Bachelor's degree in Engineering or Computer Science.

Responsibilities

• Lead high-impact workshops and sessions to accelerate product adoption.
• Develop onboarding roadmaps and adoption plans with customers.
• Identify and mitigate adoption risks and ensure successful customer journeys.

Skills

Cisco knowledge

Security mindset

Consulting experience

3-5 years experience

Education

Bachelor's degree in Engineering or CS

Tools

Cisco Secure Access

Umbrella

DUO

ISE

Job description

Cisco Systems, Inc. is seeking a Customer Success Specialist in Malaysia to guide customers through onboarding, adoption, and value realization of Cisco security solutions. You will lead workshops, design onboarding roadmaps, and collaborate with product teams to feedback lessons learned.

The role emphasizes strategic advisory capabilities, technical expertise, and the ability to bridge customers’ business outcomes with Cisco’s security portfolio.