Networking Solutions Engineer - AI-Driven Delivery

Cisco

Kuala Lumpur

On-site

MYR 120,000 - 210,000

Full time

2 days ago

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Job summary

Cisco seeks a Customer Engagement & Experience professional in Kuala Lumpur to collaborate across Customer Success, Sales, Support, and product teams, ensuring a unified customer experience and effective delivery of software-based solutions. The role emphasizes design, deployment, and troubleshooting of integrations that extend Cisco products into customer environments.

You will leverage AI, automation, and DevOps practices to optimize delivery, contribute to reusable tooling, and guide

Qualifications

Bachelor's degree with 5+ years related experience or equivalent.
Professional level certification (e.g., CCNP) expected.
Experience in software delivery, integration, and automation.
Strong communication and stakeholder management abilities.

Responsibilities

Collaborate across Customer Success, Sales, Support, and engineering.
Design, deploy, and optimize software-based solutions for customers.
Act as a technical liaison between customer environments and Cisco product teams.
Use AI/automation to improve delivery efficiency and outcomes.
Support executive briefings and customer meetings with technical insights.
Mentor peers and contribute to reusable tooling and frameworks.