Customer Delivery Engineering Technical Leader

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

RiDiK, a subsidiary of CLPS, is seeking a Customer Delivery Engineering Technical Leader in Malaysia to drive complex customer engagements. You will mentor teams, lead problem resolution, and shape the engineering solutions across Cisco’s product suite to accelerate business outcomes.

Interfaces with customers, senior leaders, and engineers; you will design and implement configurations, share intellectual property, and advocate a culture of continuous learning.

Qualifications

• BS in a technical field (CS/EE preferred) or equivalent.
• 8+ years related experience in engineering delivery or similar.
• Proven mentoring and team development capabilities.

Responsibilities

• Lead customer delivery engagements and resolve complex issues.
• Mentor engineers and develop intellectual capital and training content.
• Collaborate with engineering and customers to design and optimize Cisco solutions.
• Support presales activities translating business needs into solutions.

Skills

Customer problem resolution

Mentoring

Intellectual property creation

Technical leadership

Cross-functional engagement

Continuous learning

Education

BS in CS/EE or equivalent

Tools

Cisco products

Job description

Role: Customer Delivery Engineering Technical Leader

Location: Malaysia

Exp: 8+yrs

Required Skills and Qualifications

• Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development
• Actively mentors and develops others
• Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
• Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
• Owner and keeper of our culture
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
• Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes
• Supports presale activities and translate business requirements into solution design

Scope

• Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.

Complexity

Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

Expertise

Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.