Strategic Shoes Key Account Manager

ZALORA Group; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

ZALORA, Asia's leading online fashion platform, is seeking an Executive Key Account Manager (Shoes) to own a portfolio of footwear brand partners in Malaysia. You will drive joint business plans, growth, and operational excellence while ensuring partners are visible and the customer experience remains strong.

With 1–2 years in KAM or marketplace roles, you will negotiate commercial terms, plan campaigns, optimise assortment, and collaborate with internal teams to improve performance, content

Qualifications

• 1–2 years experience in key account management, commercial, category, marketplace management, or wholesale account roles (fashion/e-commerce preferred).
• Strong negotiation skills and experience influencing external stakeholders (brands, distributors, sellers).
• Analytical capability: confident working with Excel/Google Sheets and performance dashboards (SQL/BI tools is a plus).
• Good understanding of Shoes category dynamics: seasonality, sizing, hero franchises, price ladders, promotional mechanics.
• Strong communication skills, stakeholder management, and ownership mindset.

Responsibilities

• Own a portfolio of Shoes partners (brands, distributors, or top sellers) and deliver targets across sales/GMV, margin, and growth.
• Build and execute Joint Business Plans (JBPs): growth strategy, assortment roadmap, price positioning, and marketing visibility.
• Negotiate and manage commercial levers including commission/margins, funding, rebates, marketing support, promo participation, and exclusivity/launch agreements.
• Plan and execute partner participation in the trading calendar (mega campaigns, paydays, seasonal events) and ensure readiness for campaigns (deal mechanics, stock, hero SKU, placements).
• Track performance during campaigns and implement actions to improve conversion and sell-through; drive catalogue growth and quality (assortment, content, taxonomy).
• Work with internal teams to fix catalogue defects and improve onsite discoverability.

Skills

Negotiation

Excel/Sheets

Dashboard analysis

Communication

Stakeholder management

Tools

SQL

BI Tools

Job description

ZALORA, Asia's leading online fashion platform, is seeking an Executive Key Account Manager (Shoes) to own a portfolio of footwear brand partners in Malaysia. You will drive joint business plans, growth, and operational excellence while ensuring partners are visible and the customer experience remains strong.

With 1–2 years in KAM or marketplace roles, you will negotiate commercial terms, plan campaigns, optimise assortment, and collaborate with internal teams to improve performance, content