Senior Key Account Manager - Platform Partnerships

ZALORA Group; Kuala Lumpur; Hybrid; MYR 67,000 - 112,000; Full time

Job summary

ZALORA Group is seeking a dynamic 1SS Key Account Senior Executive to manage and grow a portfolio of brands. You will work closely with international brands and collaborate across Supply Chain, Operations, Tech & Commercial teams to deliver superior partner experiences in a fast-paced ecommerce environment.

You will nurture relationships, analyze performance data, and drive initiatives to meet sales targets while maintaining high-quality brand support and timely responses within a hybrid Kuala

Qualifications

• Bachelor's degree is minimum; higher qualifications preferred.
• 1–3 years in Key Account Management, Project Management, E‑commerce, SaaS/PaaS, or B2B2C logistics.
• Experience managing multiple stakeholders and delivering successful projects is essential.

Responsibilities

• Engage and maintain healthy relationships with assigned portfolio brands to strengthen Zalora-brand partnerships.
• Resolve issues and complaints to maintain trust with brands.
• Coordinate with cross‑functional teams to ensure brands receive adequate support for a great 1SS experience.
• Monitor brand performance and drive growth through cross-sell, new channels and campaigns.
• Lead end-to-end projects from planning to completion with cross‑functional teams.
• Prepare monthly performance narratives for management reviews.

Skills

Relationship management

Project management

Data-driven

Communication

MS Office

Education

Bachelor's degree

Tools

Tableau

MS Office

Job description

ZALORA Group is seeking a dynamic 1SS Key Account Senior Executive to manage and grow a portfolio of brands. You will work closely with international brands and collaborate across Supply Chain, Operations, Tech & Commercial teams to deliver superior partner experiences in a fast-paced ecommerce environment.

You will nurture relationships, analyze performance data, and drive initiatives to meet sales targets while maintaining high-quality brand support and timely responses within a hybrid Kuala