Strategic Operations & Customer Service Executive

Hong Leong Bank; Malaysia; On-site; MYR 30,000 - 45,000; Full time

Job summary

Hong Leong Bank is seeking an Executive for Operations & Customer Service to provide exceptional service to customers across Malaysia. The role involves processing transactions, achieving sales targets, and ensuring compliance with bank policies.

The ideal candidate is a Malaysian citizen, preferably a fresh graduate or someone with related experience in the financial sector. Strong communication skills, integrity, and a service-oriented mindset are essential.

The position offers a full-time contract within a dynamic work environment, where you can advance your career in a leading financial institution.

Qualifications

• Related working experience in financial institutions.
• Possess customer interaction and transaction processing experience.
• Basic banking knowledge is preferred.

Responsibilities

• Provide superior customer service to walk-in customers.
• Carry out branch RCSA through sample checking.
• Accept and process transactions in a timely manner.
• Maintain confidentiality of customers and Bank's information.
• Assist in branch housekeeping activities.

Skills

Customer interaction

Cash handling

Transaction processing

Sales experience

Excellent service mindset

Communication skills

Cross selling

Education

Fresh graduates or relevant work experience

Job description

Hong Leong Bank is seeking an Executive for Operations & Customer Service to provide exceptional service to customers across Malaysia. The role involves processing transactions, achieving sales targets, and ensuring compliance with bank policies.

The ideal candidate is a Malaysian citizen, preferably a fresh graduate or someone with related experience in the financial sector. Strong communication skills, integrity, and a service-oriented mindset are essential.

The position offers a full-time contract within a dynamic work environment, where you can advance your career in a leading financial institution.