Banking Customer Experience & Operations Lead

Hong Leong Bank Berhad; Sarawak; On-site; MYR 70,000 - 90,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia is seeking a Customer Service & Operations Manager to oversee daily branch operations. This role focuses on leading the operations team and ensuring compliance with regulatory standards while providing excellent customer service.

The ideal candidate should possess a Degree or Diploma, with at least 4 to 5 years of related experience, strong leadership abilities, and excellent interpersonal skills. Join us to make a significant impact!

Qualifications

• Malaysian citizen.
• Minimum 4 to 5 years of experience in branch customer service or retail management.
• Strong leadership skills to guide the team.

Responsibilities

• Solicit leads through various sales activities.
• Cross-sell banking/financial products actively.
• Build rapport with customers to enhance loyalty.

Skills

People management

Communication skills

Organizational skills

Education

Degree/Diploma/Professional Certification

Job description

Hong Leong Bank Berhad in Malaysia is seeking a Customer Service & Operations Manager to oversee daily branch operations. This role focuses on leading the operations team and ensuring compliance with regulatory standards while providing excellent customer service.

The ideal candidate should possess a Degree or Diploma, with at least 4 to 5 years of related experience, strong leadership abilities, and excellent interpersonal skills. Join us to make a significant impact!