Strategic Key Accounts Leader - Growth & Retention

NTT DATA Payment Services; Kampung Malaysia Tambahan; On-site; MYR 90,000 - 150,000; Full time

Job summary

NTT DATA Payment Services in Malaysia is seeking a results-driven Key Account Manager to lead corporate accounts and ensure prompt, professional responses to merchants and clients. You will negotiate commercials and service terms for new and renewal deals to drive retention and revenue growth.

You will strategically plan and execute targeted sales activities to onboard new merchants and clients, aligned with KPIs, and coordinate post-sales delivery, issue resolution, and reporting while staying

Qualifications

• Bachelor’s degree in Business, Finance or related field.
• At least 3 years of experience in Key Account Management and/or corporate accounts with a focus on solution-based services.
• Excellent communication, interpersonal and negotiation skills; able to present proposals and discuss technical matters clearly.
• Proficient in Account Development & Retention, Sales Pipeline & Forecast Management and Project Management.

Responsibilities

• Lead oversight of corporate accounts and negotiate commercials and service terms for new and renewal deals.
• Strategically plan and execute sales activities to onboard new merchants and clients, aligned with KPIs.
• Coordinate project deliverables and post-sales production support; investigate issues and develop solutions.
• Research merchants’ and clients’ requirements to tailor offerings.
• Monitor market landscape, including competitors, pricing, products and technologies.

Skills

Autonomy

Self-motivation

Results-driven

Negotiation

Communication

Interpersonal skills

Account development

Retention

Sales pipeline

Forecast management

Project management

Education

Bachelor’s Degree in Business, Finance or related field

Job description

NTT DATA Payment Services in Malaysia is seeking a results-driven Key Account Manager to lead corporate accounts and ensure prompt, professional responses to merchants and clients. You will negotiate commercials and service terms for new and renewal deals to drive retention and revenue growth.

You will strategically plan and execute targeted sales activities to onboard new merchants and clients, aligned with KPIs, and coordinate post-sales delivery, issue resolution, and reporting while staying