Strategic Key Account Partner

Misarma; Miri; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

null

Job summary

Misarma is seeking a seasoned Key Account Manager in Malaysia to manage the strategic client portfolio, nurture relationships, and drive revenue growth. You will coordinate internal teams to deliver seamless service delivery and maintain high client satisfaction.

In this role you will conduct account planning, identify upsell opportunities, monitor performance, and lead contract negotiations while acting as the primary contact for assigned clients and ensuring timely, value-driven solutions.

Qualifications

• Bachelor’s Degree in Business, Sales, Marketing, or related field.
• 3–5 years in account management, sales, or client relationships.
• Proven experience managing key accounts and driving client satisfaction.
• Track record of proactive problem-solving and operational coordination.
• Strong command in Bahasa Malaysia and English; Mandarin is a plus.
• Familiarity with CRM tools and sales reporting systems.

Responsibilities

• Maintain and strengthen long-term relationships with assigned clients and partners.
• Develop and implement account plans to drive revenue growth and identify opportunities.
• Coordinate with Operations and other teams to ensure seamless service delivery.
• Support contract negotiations, renewals and commercial discussions.
• Provide regular account updates, performance reports and forecasts to management.
• Act as primary contact for account-related issues or complaints.

Skills

Client relationship management

Leadership

Negotiation

Communication

Problem-solving

Education

Bachelor’s Degree in Business/Sales/Marketing

Tools

CRM systems

Microsoft Office

Job description

Misarma is seeking a seasoned Key Account Manager in Malaysia to manage the strategic client portfolio, nurture relationships, and drive revenue growth. You will coordinate internal teams to deliver seamless service delivery and maintain high client satisfaction.

In this role you will conduct account planning, identify upsell opportunities, monitor performance, and lead contract negotiations while acting as the primary contact for assigned clients and ensuring timely, value-driven solutions.