Strategic Immigration Lead for Global Clients

Fragomen; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Fragomen in Malaysia is seeking an immigration subject matter expert to ensure accurate and timely processing of cases. You will provide technical immigration guidance to team members, strategic immigration advice and compliance services to the Firm’s client base, manage clients’ expectations and escalations.

You will review instructions, identify key issues, prioritize workload, and maintain strong client relationships through meetings and reporting.

Qualifications

• Minimum 6 years’ experience in immigration.
• Possess strong knowledge of procedural requirements for Malaysia visa types.
• Good facilitation and communication skills.
• Ability to manage client expectations and escalations.

Responsibilities

• Review instructions and information for each new case, identify key issues and address them with the client.
• Demonstrate excellence in managing complex cases and prioritize workload to ensure timely output.
• Provide guidance using extensive knowledge of business immigration matters.
• Strengthen and maintain strong client relationships with key stakeholders and assist with client meetings and reviews.
• Work with clients to perform intake of cases, troubleshoot issues and establish case strategy.
• Proactively address client escalations and provide accurate reporting.
• Perform duties requiring specialized knowledge in employment-based immigration matters.
• Adhere to firm standards and policy to mitigate risk and ensure compliance (e.g., mandatory training).

Skills

Client service mindset

Communication skills

Analytical thinking

Teamwork

Attention to detail

Job description

Fragomen in Malaysia is seeking an immigration subject matter expert to ensure accurate and timely processing of cases. You will provide technical immigration guidance to team members, strategic immigration advice and compliance services to the Firm’s client base, manage clients’ expectations and escalations.

You will review instructions, identify key issues, prioritize workload, and maintain strong client relationships through meetings and reporting.