Senior Consultant (Malaysia Immigration Ops)

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Fragomen Malaysia Sdn Bhd in Kuala Lumpur seeks an immigration subject matter expert to ensure accurate and timely processing of cases. You will provide technical immigration guidance to the team, strategic advice and compliance services to the firm's client base, manage client expectations and escalations.

You will review case instructions, identify key issues, and address them with clients, while consistently delivering high-quality case work.

Qualifications

• Minimum 6 years' experience in immigration.
• Strong knowledge of Malaysia visa procedural requirements.
• Client service mindset and attention to detail.
• Analytical and judgement skills.
• Good facilitation and communication skills.

Responsibilities

• Review instructions and information for each new case, identify key issues that may impact immigration formalities and address these with the client.
• Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
• Provide guidance using extensive knowledge of business immigration case matters.
• Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the delivery of the team’s output of work.
• Work with clients to perform intake of cases, troubleshoot issues and establish case strategy.
• Proactively address client escalations and provide accurate and relevant client reporting.
• Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters.
• Adhere to documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance.

Skills

Immigration law

Client management

Case coordination

Malaysia visa procedures

Job description

This position requires you to be an immigration subject matter expert to ensure that all cases are processed in an accurate and timely manner. You will provide technical immigration guidance to team members, strategic immigration advice and compliance services to the Firm's client base, manage clients' expectations and escalations.

Key responsibilities

Review instructions and information for each new case, identify key issues that may impact immigration formalities and address these with the client.

Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.

Provide guidance using extensive knowledge of business immigration case matters.

Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work.

Work with clients to perform intake of cases, troubleshooting issues and establishing case strategy.

Proactively address client escalations and provide accurate and relevant client reporting.

Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters.

Adhere to documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).

Requirements

Minimum 6 years' experience in immigration

Possess strong knowledge of procedural requirements for various types of Malaysia visa

A client service mindset, attention to detail and desire to achieve a high level of productivity

Strong analytical and judgement skills

Good facilitation and communication skills

Ability to contribute to positive work environment, effectively collaborate and promote teamwork

At Fragomen, we offer excellent training and the opportunity to work alongside knowledgeable professionals and immigration specialists in a collaborative and global environment.

Finding the right person is very important to us. We hope that finding the right place is important to you.

All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.

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