Senior Malaysia Immigration Operations Consultant

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Fragomen Malaysia Sdn Bhd in Kuala Lumpur seeks an immigration subject matter expert to ensure accurate and timely processing of cases. You will provide technical immigration guidance to the team, strategic advice and compliance services to the firm's client base, manage client expectations and escalations.

You will review case instructions, identify key issues, and address them with clients, while consistently delivering high-quality case work.

Formación

• Minimum 6 years' experience in immigration.
• Strong knowledge of Malaysia visa procedural requirements.
• Client service mindset and attention to detail.
• Analytical and judgement skills.
• Good facilitation and communication skills.

Responsabilidades

• Review instructions and information for each new case, identify key issues that may impact immigration formalities and address these with the client.
• Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
• Provide guidance using extensive knowledge of business immigration case matters.
• Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the delivery of the team’s output of work.
• Work with clients to perform intake of cases, troubleshoot issues and establish case strategy.
• Proactively address client escalations and provide accurate and relevant client reporting.
• Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters.
• Adhere to documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance.

Conocimientos

Immigration law

Client management

Case coordination

Malaysia visa procedures

Descripción del empleo

Fragomen Malaysia Sdn Bhd in Kuala Lumpur seeks an immigration subject matter expert to ensure accurate and timely processing of cases. You will provide technical immigration guidance to the team, strategic advice and compliance services to the firm's client base, manage client expectations and escalations.

You will review case instructions, identify key issues, and address them with clients, while consistently delivering high-quality case work.