Strategic Customer Programs Manager

Benchmark Electronics (M) Sdn Bhd; Bayan Lepas; On-site; MYR 72,000 - 120,000; Full time

Job summary

Benchmark Electronics is seeking a professional to manage the customer interface and drive high customer satisfaction while building profitable business relationships and sales growth with new and existing customers.

The role includes providing strong leadership to customer teams, coordinating company functions to meet customer requirements, and supporting new product introductions from cost and pricing to prototyping and delivery scheduling.

Responsibilities

• Assists in managing and leading customer team activities as primary day-to-day customer contact.
• Coordinates and maximizes the use of company functions in support of customer requirements.
• Supports new product introduction activity including cost, pricing, and prototype activity.
• Works with customer(s), materials, and operations to manage build and delivery schedule.
• Provides customer forecast information to master scheduling and to management for revenue and manpower planning.
• Recovers costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous.
• Assists in preparation to negotiate, manage, and update contracts.
• Communicates effectively with customer(s) and within factory.
• Leads, or assists in leading, business review meetings with BEI and customer.

Job description

Benchmark Electronics is seeking a professional to manage the customer interface and drive high customer satisfaction while building profitable business relationships and sales growth with new and existing customers.

The role includes providing strong leadership to customer teams, coordinating company functions to meet customer requirements, and supporting new product introductions from cost and pricing to prototyping and delivery scheduling.