Strategic Content Specialist

Centauri Services and Technology; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An international technology firm located in Kuala Lumpur is seeking a Strategic Content Specialist to shape and execute content strategies that enhance user experiences and strengthen brand presence. The ideal candidate will have strong qualifications, including a Bachelor's degree and at least 2 years of experience in content strategy or related fields. This role offers an enriching environment with ample opportunity for career growth and benefits such as a competitive package, meal allowances, and training programmes.

Benefits

Competitive remuneration package

Meal Allowance up to RM 500/month

Monthly Team Building

RM 3,500 Benefits per annum

Convenient workplace (5 minutes walk from MRT TRX)

Excellent prospects for growth and promotion

Employee engagement programme

Multinational working environment

Qualifications

• 2+ years of experience in content strategy or UX/content writing.
• Ability to simplify complex topics clearly.
• Familiar with taxonomy and AI/RAG‑ready content.

Responsibilities

• Develop and execute a user‑centric content strategy.
• Create and maintain brand‑aligned content.
• Track performance and apply data‑driven enhancements.

Skills

Content strategy

Research skills

Strong writing and editing

Critical thinking

Project management

Fluency in English

Education

Bachelor’s degree in Communications, Journalism, Marketing, or related field

Tools

Content management tools

Job description

Centauri Services and Technology – Kuala Lumpur, Kuala Lumpur

Centauri Services and Technology Sdn. Bhd. provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. OK Group is most known for OKX—one of the world's largest digital assets exchanges.

In recent years, OKX has also developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a brand trusted by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.

About the Team

The Chatbot & Content Management team sits within Business Operations Support (BOS), a key function of Global Business Services (GBS). We design, build, and maintain the knowledge and conversational experiences that power customer support, internal operations, and scalable self‑service. Our team partners closely with key stakeholders across the business to ensure content is accurate, accessible, and impactful across all channels, including the Knowledge Base, chatbot, and agent workflows.

About The Opportunity

As a Strategic Content Specialist, you will shape and execute content strategies that elevate the GBS experience and strengthen the OKX brand. You’ll create clear, engaging, and user‑centric content across multiple platforms – ranging from KB articles and chatbot responses to internal communications and digital channels. In this role, you’ll transform complex information into meaningful, actionable messaging that supports customer understanding, operational efficiency, and business growth, while contributing to continuous innovation in our content ecosystem.

What You’ll Be Doing

• Develop and execute a scalable, user‑centric content strategy and roadmap across the Knowledge Base, chatbot, internal communications, and digital channels.
• Create, structure, and maintain clear, accurate, brand‑aligned content—ensuring consistency in tone, templates, taxonomy, localisation, and governance.
• Modernise content architecture, tagging, and metadata to improve discoverability, AI/RAG readiness, and long‑term scalability.
• Partner with key stakeholders to deliver cross‑market content initiatives, align on business priorities, and translate insights into actionable improvements.
• Track performance, apply data‑driven enhancements, and introduce innovative, industry‑informed practices to continuously elevate customer and agent experience.

What We Look For In You

• Bachelor’s degree in Communications, Journalism, Marketing, or related field
• 2+ years of experience in content strategy, knowledge management, UX/content writing, or documentation
• Strong writing, editing, and ability to simplify complex topics clearly
• Fluent in English; multilingual ability is a plus
• Skilled in content research, structuring, analytics, and content management tools
• Familiar with taxonomy, metadata, tagging, and AI/RAG‑ready content
• Strong critical thinking, problem‑solving, and process‑improvement mindset
• Solid project management and ability to handle multiple priorities
• Collaborative, adaptable, curious, and comfortable in fast‑paced environments
• Bonus: Experience in tech, fintech, AI, CX, or content automation/modernisation

Perks & Benefits

• Competitive remuneration package.
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 3,500 Benefits per annum (Training, Wellness and Flexi‑benefits)
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion – we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation programme.
• Multinational working environment – advance your career by interacting with individuals from various backgrounds, cultures and nations.

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