Strategic Client Management Lead

aia; Batu Pahat; On-site; MYR 60,000 - 90,000; Full time

Job summary

AIA Malaysia is seeking a dynamic sales and client relationship professional to lead the management of the sales team and strengthen relationships with assigned clients in Batu Pahat.

You will provide consultative recommendations from claims and utilisation analyses, collaborate across Operations and Customer Experience to improve service, and support new product ideas to grow Direct Client business.

Qualifications

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Strong presentation, planning, organization and analytical skills.
• Ability to handle customer complaints and/or requests with urgency and objectivity.
• Strong team player, adaptable and versatile in working style.
• Independent, energetic, passionate, proactive, performance driven.

Responsibilities

• Build and maintain professional relationships; engage with clients and intermediaries to hit sales and profitability targets.
• Provide consultative recommendations through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate with internal stakeholders (Operations, Customer Experience, Training) to optimize the customer experience.
• Arrange and participate in internal and external client debriefs.
• Act as “door-opener” to Segment management team.
• Propose new product or initiatives for Direct Clients.
• Monitor implementation: policy enrolment, briefing, helpdesk, policy issuance, setup.
• Involve in projects or initiatives that grow the CS business.

Skills

Presentation skills

Analytical skills

Team player

Proactive

Education

Bachelor's degree in business or equivalent

Job description

AIA Malaysia is seeking a dynamic sales and client relationship professional to lead the management of the sales team and strengthen relationships with assigned clients in Batu Pahat.

You will provide consultative recommendations from claims and utilisation analyses, collaborate across Operations and Customer Experience to improve service, and support new product ideas to grow Direct Client business.