Client Management, Analyst

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is looking for a Client Management Analyst to enhance client relationships and support business growth. You will engage with clients, provide consultative solutions, and collaborate with internal teams to improve customer experience. Ideal candidates possess a degree in business and have client-facing experience. Strong analytical and presentation skills are required.

Qualifications

• Relevant working experience in a commercial, client-facing role.
• Ability to handle customer complaints and requests with urgency.
• Strong analytical and planning skills.

Responsibilities

• Build and maintain professional relationships with clients.
• Provide consultative recommendations through analysis of reports.
• Collaborate with internal stakeholders to optimize customer experience.

Skills

Presentation skills

Organizational skills

Analytical skills

Customer engagement

Teamwork

Education

Degree in business or equivalent

Job description

Client Management, Analyst page is loaded## Client Management, Analystlocations: Kuala Lumpur, MY-AIA Malaysiatime type: Full timeposted on: Posted Todayjob requisition id: JR-61247**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.***It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.**And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.***So if you believe in inspiring a better future, read on.****About the Role**Responsible for the relationships with assigned clients.Responsibilities* Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.* Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.* Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.* Arrange and participate in internal and external client debrief* Act as “door-opener” to Segment management team* Responsible for proposing new product or initiatives for Direct Clients* To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup* Involve in projects or initiatives that will further grow the overall CS businessRequirements* Possess a degree with business or equivalent.* Relevant working experience in commercial, client-facing role.* Possess strong presentation, planning, organization and analytical skills* Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.* Strong team player, adaptable and versatile in working style* Independent, energetic, passionate, proactive, performance driven*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.*locations: Kuala Lumpur, MY-AIA Malaysiaposted on: Posted 30+ Days Ago