Store Supervisor - Selangor

Landmark Group SEA; Selangor; On-site; MYR 67,000 - 89,000; Full time

Job summary

Landmark Group SEA in Malaysia (Selangor) is seeking a Store Supervisor to maximize department sales and achieve store targets while upholding visual merchandising, customer service, replenishment, and recovery standards across the department.

You will lead, coach and develop a high-performing team, manage inventory and stock levels to ensure optimal product availability, and analyze store performance data to drive sales and profitability.

Qualifications

• Experience leading a team in a retail environment.
• Strong customer service focus with ability to drive sales.
• Analytical mindset for sales performance and inventory data.

Responsibilities

• Oversee the day-to-day operations of the store, ensuring smooth and efficient workflows
• Lead, coach and develop a high-performing team, fostering a positive and engaging work environment
• Manage inventory and stock levels, ensuring optimal product availability and presentation
• Analyze store performance data and implement strategies to drive sales and profitability
• Maintain outstanding customer service standards and resolve any customer issues
• Ensure compliance with company policies, procedures and health and safety regulations

Skills

People leadership

Customer service orientation

Sales analysis

Inventory management

Education

Graduate degree

High school diploma

Job description

Company Description

Landmark Group SEA is part of one of the largest and most successful retail and hospitality conglomerates across the Middle East, Africa, and India. Established in 1973, the Group has a strong culture of entrepreneurship and has built leading homegrown brands that offer exceptional value to customers. Over the last four years, Landmark Group has doubled its store count and continues to expand its footprint in diverse markets. With over 55,000 employees and more than 2,300 outlets in 22 countries, the Group offers dynamic career opportunities and a multicultural work environment. Team members benefit from growth-focused leadership, structured development programs, and regional mobility opportunities.

Position Objective

The job holder will be responsible for maximizing department sales leading to achievement of store targets. The job holder will also be responsible for maintaining the desired visual merchandising retail operations, customer service, replenishment, recovery standards in his/her department in the store in all aspects. The job holder is also responsible for motivating, leading and coaching the team.

Key Responsibilities

• Oversee the day-to-day operations of the store, ensuring smooth and efficient workflows
• Lead, coach and develop a high-performing team, fostering a positive and engaging work environment
• Manage inventory and stock levels, ensuring optimal product availability and presentation
• Analyze store performance data and implement strategies to drive sales and profitability
• Maintain outstanding customer service standards and resolve any customer issues
• Ensure compliance with company policies, procedures and health and safety regulations

Requirements

• Graduate degree in any field/ high school
• Minimum 3 years and above experience in supervisor role in retail industry