Store Supervisor: Retail Ops Lead (Shift)

QL Maxincome Sdn Bhd (FamilyMart); Ampang Jaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

FamilyMart Ampang Point is hiring a Store Supervisor to oversee daily store operations, stock management, and staff performance. The role ensures adherence to company policies, maintains stock availability, and promotes professionalism within the retail team.

The successful candidate will have SPM or relevant retail experience, clear bilingual communication (BM and English), and 1–2 years in retail or customer service, with willingness to work shifts including weekends and relocate if needed.

Qualifications

• Possess at least an SPM qualification or have relevant retail experience.
• Able to communicate clearly in both Bahasa Malaysia and English.
• Preferably has 1–2 years of experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to work at retail outlets and relocate to other locations when required.
• Able to work on a shift basis, including weekends and public holidays.
• Possess own transport.

Responsibilities

• Ensure daily store operations adhere to company policies and operating standards.
• Forecast, plan, order and stock merchandise to ensure stocks availability at all times.
• Ensure effective and economical use of staff in the retail operations department.
• Promote professionalism of staff in retail operation department.
• Guide and ensure the system for overall store activities is in good order.
• Deputies to manage store in the absence of Store Manager.
• Ensure store cleanliness, safety and housekeeping.
• Undertakes other tasks as required by superiors.

Skills

Clear communication

Customer service

Education

SPM qualification

Job description

FamilyMart Ampang Point is hiring a Store Supervisor to oversee daily store operations, stock management, and staff performance. The role ensures adherence to company policies, maintains stock availability, and promotes professionalism within the retail team.

The successful candidate will have SPM or relevant retail experience, clear bilingual communication (BM and English), and 1–2 years in retail or customer service, with willingness to work shifts including weekends and relocate if needed.