Store Supervisor — Luxury Luggage Leader

Samsonite Group APAC & Middle East; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

Samsonite is seeking a Retail Sales Associate in Kuala Lumpur to join our fashion and luxury brands team. You will engage customers with product expertise, drive sales targets, and contribute to a high-end shopping experience.

The role emphasizes leadership in coaching peers, maintaining strong client relationships, and demonstrating excellent product knowledge across our TUMI, Samsonite, and related brands. Fluency in English is essential for daily interactions.

Qualifications

• Strong customer service and communication skills to engage luxury-brand clients.
• Excellent leadership and interpersonal abilities in a retail setting.
• Fluency in English; other languages a plus in a diverse store environment.
• Proficiency with MS Office and basic retail POS systems.
• 3–5 years experience in fashion or luxury brands retail sales.

Responsibilities

• Assist store management with training all associates on the TUMI difference and moments.
• Meet or exceed sales goals and KPI targets; drive customer experience.
• Build client relationships through data capture and outreach via clienteling tools.
• Maintain high productivity, coach staff, and provide constructive feedback.
• Ensure accurate pricing, merchandising, and timely reporting to management.

Skills

Leadership

Communication

Customer service

Fluency in English

MS Office

Tools

Retail POS system

Job description

Samsonite is seeking a Retail Sales Associate in Kuala Lumpur to join our fashion and luxury brands team. You will engage customers with product expertise, drive sales targets, and contribute to a high-end shopping experience.

The role emphasizes leadership in coaching peers, maintaining strong client relationships, and demonstrating excellent product knowledge across our TUMI, Samsonite, and related brands. Fluency in English is essential for daily interactions.