Store Supervisor: Elevate Sales & Customer Experience

Samsonite International S.A; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Samsonite International S.A in Kuala Lumpur seeks a Store Sales Associate to reinforce the TUMI brand, train staff on the TUMI Difference and Elite Moments, and drive customer engagement at the point of sale.

You will focus on meeting sales targets, building client relationships, and maintaining high standards of product knowledge, service and store presentation in a busy retail environment.

Responsibilities

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed Sales goal.
• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, with the Proximity clienteling app.
• Contribute to the attainment of sales goals, and KPI’S
• Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold.
• Ensure name capture is attempted at every transaction.
• Notify manager of damages and partner with manager for proper return to the warehouse.
• Maintain proper housekeeping standards.

Skills

Customer service

Sales goal attainment

Communication

Visual merchandising

Operations

Loss prevention

Job description

Samsonite International S.A in Kuala Lumpur seeks a Store Sales Associate to reinforce the TUMI brand, train staff on the TUMI Difference and Elite Moments, and drive customer engagement at the point of sale.

You will focus on meeting sales targets, building client relationships, and maintaining high standards of product knowledge, service and store presentation in a busy retail environment.