Store Supervisor: Lead Sales & Customer Experience

PT Mitra Adiperkasa Tbk (MAP Fashion1); Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

PT Mitra Adiperkasa Tbk in Malaysia is seeking a Store Supervisor to lead a retail team, ensure top-notch customer service, and drive store performance. You will oversee daily operations, manage inventory, and implement sales initiatives to boost revenue.

The role requires strong leadership, a passion for service, and the ability to analyze sales data to identify opportunities while maintaining an appealing store environment.

Qualifications

• Experience supervising a retail sales team.
• Strong customer service focus.
• Ability to analyze sales data and identify trends.
• Experience with inventory management and stock replenishment.
• Willingness to work flexible hours including weekends.

Responsibilities

• Supervise and lead a team of sales associates to achieve sales goals.
• Ensure that customers receive outstanding service and assistance.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Monitor and analyze sales data to identify trends and opportunities.
• Implement sales strategies and initiatives to drive revenue growth.
• Ensure that the store layout is visually appealing and products are well-presented.
• Monitor inventory levels and coordinate with management on stock replenishment.
• Assist in managing inventory, including stock replenishment and markdowns.
• Collaborate with the management team to optimize inventory levels.
• Oversee daily store operations, including opening and closing procedures.
• Contribute to the analysis of sales data and make recommendations for improvement.

Skills

Team leadership

Customer service

Sales driven

Inventory management

Store operations

Job description

PT Mitra Adiperkasa Tbk in Malaysia is seeking a Store Supervisor to lead a retail team, ensure top-notch customer service, and drive store performance. You will oversee daily operations, manage inventory, and implement sales initiatives to boost revenue.

The role requires strong leadership, a passion for service, and the ability to analyze sales data to identify opportunities while maintaining an appealing store environment.