Store Supervisor - Converse Imago

MAP ACTIVE MALAYSIA SDN. BHD.; West Coast Division; On-site; MYR 30,000 - 45,000; Full time

Job summary

MAP ACTIVE MALAYSIA SDN. BHD. Converse Malaysia is seeking a Store Supervisor to oversee and execute overall operations of the retail store in Converse Imago Mall, Kota Kinabalu.

The role emphasizes proactive customer service, achieving sales standards, managing stock and cashier operations, and maintaining product knowledge to drive sales while building loyal customers. Shift work and weekends may apply.

Qualifications

• Must have 1–3 years of experience in retail, preferably sports/fashion.
• Strong customer service mindset with a sales-driven approach.
• Good communication and teamwork abilities.

Responsibilities

• Proactively follow-up on customer queries and needs.
• Achieve standards on the sales floor, cashier counter and service zone.
• Handle general store operations including visual merchandising, inventory and stock takes.
• Operate the till with correct cash and card procedures accurately.
• Maintain up-to-date product knowledge and communicate it to customers.
• Use product knowledge to suggest and promote products to drive sales.
• Develop strong connections with customers to generate loyalty and repeat transactions.
• Carry out ad-hoc duties as assigned by the Line Manager.

Skills

Customer service

Sales skills

Communication

Team player

Job description

Converse Malaysia - MAP Active Malaysia is seeking for a Store Supervisor to oversee and execute overall operations of the retail store in Converse Imago Mall, Kota Kinabalu

Job Description

Proactively follow-up on customer queries & needs.

Achieve the agreed standards on the sales floor, cashier counter and service zone at all time.

General store operations - including visual merchandising, managing inventory, stock take and general house keeping.

Operate the till (handling of cash and credit cards) with the correct procedures, achieving high level of efficiency and accuracy.

Keeping abreast of latest products (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively.

Make use of the product knowledge to suggest products and promote product benefits to customers in order to drive sales.

Develop strong connections with customer to generate loyal customers and repeat transactions.

Any other ad-hoc duties given by Line Manager.

Job Requirement

At least 1-3 year(s) of experience the retail industry, preferably in sports, fashion and/or lifestyle chain stores.

Motivated team player with cheerful disposition and strong desire to achieve.

Possess good communications skills and be sales driven.

Comfortable to work in a fast-paced environment.

Must be able to work retail hours. (i.e Shift work, Public Holidays and weekends)

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 2,400 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Oshkosh B'Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 25,000 employees, MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012 and Forbes Indonesia’s Top 40 Companies in 2011.