Store Assistant Manager - Kuala Lumpur

MAP ACTIVE MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 50,000 - 75,000; Full time

Job summary

MAP ACTIVE MALAYSIA SDN. BHD. is seeking an experienced Assistant Store Manager to drive store performance, lead a team and deliver exceptional customer experiences.

You will stand in for the Store Manager when needed and ensure seamless operations, sales growth and brand standards across the store. The role requires 3+ years of store management experience, preferably in apparel or sports retail, plus a diploma or degree in retail management or marketing.

Qualifications

• 3+ years of experience in store management, preferably as supervisor or in-charge.
• Diploma or degree in retail management, marketing or related field.
• Strong leadership, communication and people management skills.
• Good understanding of retail KPIs, sales performance and store operations.
• Ability to analyze sales data and identify opportunities for improvement.
• Strong customer service and selling skills.

Responsibilities

• Support Store Manager in achieving store sales, KPI and profitability targets.
• Monitor store performance and analyze sales data to identify opportunities.
• Lead and coordinate store team to deliver an excellent customer shopping experience.
• Take charge of store operations in the Store Manager’s absence.
• Manage manpower and allocate resources to maximize productivity.
• Assist with controllable operating expenses within budget.
• Act as Brand Ambassador, representing brand values and standards.
• Develop product knowledge in sports and fashion to drive sales and loyalty.
• Coach team on product knowledge, customer service and selling techniques.
• Ensure Visual Merchandising and In-Store Communication standards.
• Oversee merchandise deliveries, stockroom organization and floor replenishment.
• Ensure product offer is available, organized and accessible.
• Execute loss prevention procedures and maintain a safe environment.
• Ensure compliance with company policies and retail standards.
• Support recruitment, onboarding and training of new team members.
• Motivate and coach team to improve performance; share best practices.

Skills

Leadership

Communication

People management

Retail KPIs

Data analysis

Customer service

Selling skills

Problem solving

Planning

Organizing

English

Local language

Microsoft Office

Education

Diploma in Retail Management

Degree in Marketing or related field

Tools

Microsoft Office

Job description

We are looking for an experienced and motivated Assistant Store Manager who is passionate about retail, sports and fashion, and enjoys leading a team to achieve sales and operational excellence.

As an Assistant Store Manager, you will support the Store Manager in driving store performance, developing the team and delivering an excellent customer experience. You will also take charge of the store in the absence of the Store Manager.

KEY RESPONSIBILITIES

Support the Store Manager in achieving store sales, KPI and profitability targets.

Monitor store performance and analyze sales data to identify opportunities for improvement.

Lead and coordinate the store team to deliver an excellent customer shopping experience.

Take charge of store operations and assume the Store Manager’s responsibilities in their absence.

Manage manpower and allocate resources effectively to maximize productivity.

Support the management of controllable operating expenses within the agreed budget.

Act as a Brand Ambassador, consistently representing the brand’s values and standards.

Develop strong product, sports and fashion knowledge and use it to drive sales and customer loyalty.

Coach and train team members on product knowledge, customer service and selling techniques.

Ensure Visual Merchandising and In-Store Communication standards are consistently maintained.

Oversee merchandise deliveries, stockroom organization and sales floor replenishment.

Ensure the store’s product offer is available, organized and easily accessible to customers.

Execute loss prevention procedures and maintain a safe and productive working environment.

Ensure compliance with company policies, procedures and retail management standards.

Support recruitment, onboarding and training of new store team members.

Motivate and coach team members to improve individual and overall store performance.

Share best practices and contribute to continuous improvement across the store.

Complete required training and continuously develop retail and leadership skills.

WHAT WE’RE LOOKING FOR

Minimum 3 years of experience in Store Management, preferably as a Supervisor or Store-in-Charge.

Experience in apparel, fashion, footwear, sports or FMCG retail is preferred.

Diploma or Degree in Retail Management, Marketing or a related field.

Strong leadership, communication and people management skills.

Good understanding of retail KPIs, sales performance and store operations.

Ability to analyze sales data and identify opportunities for improvement.

Strong customer service and selling skills.

Proactive, self-motivated and results-oriented.

Strong problem-solving, planning and organizing skills.

Passionate about sports, fashion and retail.

Digitally savvy and comfortable using retail systems and technology.

Good command of English and local language.

Proficient in Microsoft Office (Word, Excel, PowerPoint and

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 2,400 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Oshkosh B’Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 25,000 employees, MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012 and Forbes Indonesia’s Top 40 Companies in 2011.

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 2,400 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Oshkosh B’Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 25,000 employees, MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012 and Forbes Indonesia’s Top 40 Companies in 2011.