Store Lead: Customer Experience & Growth Champion

Tapestry; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Job summary

Coach Kuala Lumpur is seeking a Store Supervisor to lead our sales floor at the Coh My KLIA Mitsui Outlet. You will model Coach values, drive sales, and ensure a flawless customer experience on busy days.

The role requires 1+ years in retail leadership, the ability to train and coach teammates, and a hands-on approach to store operations and stock management. This is a full-time, on-site position based in Kuala Lumpur.

Qualifications

• 1+ years of experience in managing retail space at a lead supervisor level.
• Strong leadership and coaching abilities.
• Proven track record of delivering exceptional customer experiences.

Responsibilities

• Maintain leadership presence on the sales floor to achieve sales targets and exceptional customer experience.
• Lead company initiatives and support store operations.
• Conduct recruiting, interviewing, and performance feedback for team members.
• Provide feedback to improve individual and team performance.
• Ensure compliance with company policies and store procedures.
• Mentor team on clienteling strategies to build long-term relationships.

Skills

Leadership

Customer service

People management

Job description

Coach Kuala Lumpur is seeking a Store Supervisor to lead our sales floor at the Coh My KLIA Mitsui Outlet. You will model Coach values, drive sales, and ensure a flawless customer experience on busy days.

The role requires 1+ years in retail leadership, the ability to train and coach teammates, and a hands-on approach to store operations and stock management. This is a full-time, on-site position based in Kuala Lumpur.