Store Operations Supervisor - Retail Leader

MR.DIY; Negeri Sembilan; On-site; MYR 36,000 - 58,000; Full time

Job summary

MR.DIY Malaysia is seeking a Store Supervisor to oversee daily store operations and ensure adherence to SOPs, health and safety standards, and company policies. The role involves driving sales, stock control, cashier supervision, and staff development in a fast-paced retail environment.

Qualifications include a diploma or certificate with 2-3 years of supervisory experience preferred. Proficiency in MS Office and POS/ERP systems is advantageous; shifts, weekends, and public holidays are

Qualifications

• Minimum Diploma or Certificate in any field.
• SPM with 2-3 years supervisory experience in retail or related industry is welcome.
• Experience in retail operations, cashier operations, stock management, and team supervision is an advantage.
• Basic leadership, communication, and problem-solving skills.
• Able to supervise, coach, and motivate team members.
• Familiar with Microsoft Office and retail systems (POS, ERP, or similar systems).
• Able to work independently and in a fast-paced environment.
• Willing to work on shifts, weekends and public holidays.
• Responsible, disciplined and committed to delivering excellent customer service.

Responsibilities

• Support daily store operations and ensure compliance with SOPs, policies, and health & safety requirements.
• Assist in achieving store sales, productivity, stock control, and cost management targets.
• Support store opening/closing, task delegation, staff scheduling, and daily activities.
• Assist in supervising cashier operations, including cash handling, refunds, exchanges, and daily cash reconciliation.
• Ensure stock receiving, invoice verification, stock transfers, inventory accuracy, replenishment, and loss prevention.
• Support promotional activities, merchandise displays, pricing, and store presentation.
• Maintain accurate sales, inventory, cash, and operational records, and ensure store systems and equipment are properly maintained.
• Assist in recruitment, onboarding, training, and staff development, guiding team members and reporting disciplinary matters when required.
• Deliver excellent customer service by handling enquiries, complaints, refunds, and exchanges professionally.
• Maintain a safe, clean, and organized store environment, lead by example, support teamwork, and perform other duties as assigned.

Skills

Leadership

Customer Service

Retail Operations

Cash Handling

Team Supervision

Stock Management

MS Office

POS/ERP Systems

Education

Diploma or Certificate in any field

Tools

POS/ERP Systems

Job description

MR.DIY Malaysia is seeking a Store Supervisor to oversee daily store operations and ensure adherence to SOPs, health and safety standards, and company policies. The role involves driving sales, stock control, cashier supervision, and staff development in a fast-paced retail environment.

Qualifications include a diploma or certificate with 2-3 years of supervisory experience preferred. Proficiency in MS Office and POS/ERP systems is advantageous; shifts, weekends, and public holidays are