Retail Team Lead: Drive Sales & Customer Experience

AS Watson Group; Malaysia; On-site; MYR 36,000 - 54,000; Full time

Job summary

Watsons Malaysia is seeking a responsive Store Supervisor to lead daily operations in our retail environment. You will work with the Store Manager to maintain staffing, stock levels, and customer service excellence across shifts, weekends, and public holidays.

The ideal candidate has at least 1 year of retail experience, strong communication and interpersonal skills, and a pleasant personality with high energy. Malaysian citizens are encouraged to apply, and a Diploma or Degree is preferred.

Qualifications

• Minimum SPM with retail manager experience OR Diploma/ Degree in any field.
• Required language(s): Bahasa Melayu, and English.
• Pleasant personality with a strong drive and excellent in communication skills.
• At least 1 year(s) of working experience in the retail / F&B industry.
• Good interpersonal & follow-up skills, adaptable and result-oriented.
• Possess outgoing personality, positive and high energy level.
• Applicants must be Malaysian citizens.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Achievement of sales target set.
• Instil a high standard of friendly, professional customer service.
• Work hand in hand with the Store Manager in the employment of high caliber sales staff and the maintenance of adequate staffing levels.
• Implementation of an efficient in-store team work.
• Efficient organization and operation of the shop.
• Maintenance of sufficient stock level at all times.

Skills

Communication skills

Customer service

Education

Diploma/ Degree in any field

SPM

Job description

Responsibilities:

1. Achievement of sales target set.
2. Instil a high standard of friendly, professional customer service.
3. Work hand in hand with the Store Manager in the employment of high caliber sales staff and the maintenance of adequate staffing levels.
4. Implementation of an efficient in-store team work.
5. Efficient organization and operation of the shop.
6. Maintenance of sufficient stock level at all times.

Education & Experience:

1. Minimum SPM with retail manager experience OR Diploma/ Degree in any field.
2. Required language(s): Bahasa Melayu, and English.
3. Pleasant personality with a strong drive and excellent in communication skills.
4. At least 1 year(s) of working experience in the retail / F&B industry.
5. Good interpersonal & follow-up skills, adaptable and result-oriented.
6. Possess outgoing personality, positive and high energy level.
7. Applicants must be Malaysian citizens.
8. Able to work shifts, weekends and public holidays.