Regional Retail Operations Leader

MR DIY Malaysia; Johor Bahru; On-site; MYR 90,000 - 170,000; Full time

Job summary

MR DIY Malaysia is seeking a Retail Operations Manager to oversee the performance of assigned stores, driving sales, profitability, and outstanding customer service. You will monitor KPIs, lead store visits, and coach Branch Managers to raise overall efficiency.

The role requires a Bachelor's degree and at least five years in retail operations, with willingness to travel within the zone and strong leadership capabilities.

Qualifications

• Bachelor's degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field.
• Minimum 5 years of experience in retail operations, preferably in a multi-store environment.
• Strong leadership skills with the ability to manage store teams and drive operational performance.
• Strong knowledge of retail operations, SOP implementation, and compliance standards.
• Proven experience in driving sales performance, productivity, and cost efficiency.
• Strong analytical and problem-solving skills with the ability to identify gaps and implement improvements.
• Good communication and stakeholder management skills.
• Able to manage multiple priorities and work independently in a fast-paced environment.
• Willing to travel within the assigned zone.
• Proficient in analysing sales reports, KPIs, and operational data.

Responsibilities

• Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
• Monitor and analyse store performance, sales trends, KPIs, manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities.
• Conduct regular store visits to ensure compliance with SOPs, standards, safety, merchandising, cleanliness, service quality, and regulations.
• Lead, coach, and develop Branch Managers to improve store performance and operational excellence.
• Develop and implement strategies and process improvements to enhance efficiency, sales, service, and loss prevention.
• Identify gaps, risks, and underperforming stores; implement action plans to boost performance.
• Ensure execution of marketing strategies, promotions, and company initiatives across stores.
• Monitor inventory management, stock levels, shrinkage, and stock optimization.

Skills

Leadership

Analytics

Communication

Stakeholder Mgmt

Travel

Data analysis

Education

Bachelor's degree in Business Administration / Business Management / Retail Management / Marketing / Operations Management

Job description

MR DIY Malaysia is seeking a Retail Operations Manager to oversee the performance of assigned stores, driving sales, profitability, and outstanding customer service. You will monitor KPIs, lead store visits, and coach Branch Managers to raise overall efficiency.

The role requires a Bachelor's degree and at least five years in retail operations, with willingness to travel within the zone and strong leadership capabilities.