Retail Operations Leader - Coaching & Customer Experience

Maxis; Sibu; On-site; MYR 20,000 - 27,000; Full time

Job summary

Maxis Malaysia in Sibu invites a store leader to join our retail team. You will assist the HoMC to drive sales and service targets while supporting daily store operations, including inventory, cash handling, and SOP compliance.

You will coach and supervise the store team to deliver a high-performance culture, manage customer flow and store presentation, deputise when needed, and help monitor performance metrics for ongoing improvement.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Maxis Malaysia in Sibu invites a store leader to join our retail team. You will assist the HoMC to drive sales and service targets while supporting daily store operations, including inventory, cash handling, and SOP compliance.

You will coach and supervise the store team to deliver a high-performance culture, manage customer flow and store presentation, deputise when needed, and help monitor performance metrics for ongoing improvement.