Store Operations Lead - Retail & Customer Service

QL Maxincome Sdn Bhd (FamilyMart); Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

FamilyMart Malaysia is seeking a Store Supervisor for FamilyMart One Maxim, Sentul to oversee daily operations and ensure adherence to company policies and standards.

You will forecast, plan, order and stock merchandise to maintain availability, supervise staff, promote professionalism, and guide store activities. Fluency in Bahasa Malaysia and English is required, with 1–2 years of retail experience and willingness to work shifts, including weekends. Relocation may be required.

Qualifications

• Clear communication in Bahasa Malaysia and English.
• 1–2 years of retail or customer service experience.
• Willing to work at retail outlets and relocate as required.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure daily store operations adhere to company policies and operating standards.
• Forecast, plan, order and stock merchandise to ensure stock availability at all times.
• Manage staff resources to achieve store objectives and promote professionalism.
• Guide and maintain store activities in good order; deputies to the Store Manager.
• Ensure store cleanliness, safety and housekeeping.

Skills

Bilingual (BM & EN)

Retail experience

Shift work

Willing to relocate

Education

SPM or equivalent

Job description

FamilyMart Malaysia is seeking a Store Supervisor for FamilyMart One Maxim, Sentul to oversee daily operations and ensure adherence to company policies and standards.

You will forecast, plan, order and stock merchandise to maintain availability, supervise staff, promote professionalism, and guide store activities. Fluency in Bahasa Malaysia and English is required, with 1–2 years of retail experience and willingness to work shifts, including weekends. Relocation may be required.