Store Operations Lead

QL Maxincome Sdn Bhd (FamilyMart); Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

FamilyMart Malaysia is seeking an on-site Store Operations role based in Kuala Lumpur. You will support daily store activities, manage stock planning, and uphold company policies to ensure smooth operations.

Requirements include a SPM qualification, 1–2 years retail or customer service experience, and the ability to work shifts, including weekends and public holidays. Own transport is preferred for relocation needs.

Qualifications

• Be able to communicate clearly in Bahasa Malaysia and English.
• Preferably 1-2 years of retail or customer service experience.
• Willing to work at retail outlets and relocate to other locations when required.

Responsibilities

• Ensure daily store operations adhere to company policies and operating standards.
• Forecast, plan, order and stock merchandise to ensure stocks availability at all times.
• Ensure effective and economic use of staff in retail operations to achieve objectives.
• Promote professionalism of staff in retail operation department.
• Guide and ensure the system for overall store activities is in good order.
• Deputies to manage store in the absence of Store Manager.
• Ensure store cleanliness, safety and housekeeping.
• Undertakes other tasks as required by superiors.

Skills

Bilingual English & BM

Customer service

Team player

Education

SPM qualification

Job description

FamilyMart Malaysia is seeking an on-site Store Operations role based in Kuala Lumpur. You will support daily store activities, manage stock planning, and uphold company policies to ensure smooth operations.

Requirements include a SPM qualification, 1–2 years retail or customer service experience, and the ability to work shifts, including weekends and public holidays. Own transport is preferred for relocation needs.