Store Operations Lead: Stock, Staffing & Safety

QL Maxincome Sdn Bhd (FamilyMart); Kuala Lumpur; On-site; MYR 36,000 - 72,000; Full time

Job summary

FamilyMart Malaysia is seeking a capable store operations lead to ensure daily activities align with company policies and standards, manage staff, and maintain store integrity. You will forecast, plan, order and stock merchandise to keep shelves full and customers served, while guiding the retail team and deputies in the store manager's absence.

Candidates should have at least an SPM, be fluent in Bahasa Malaysia and English, with 1–2 years in retail or customer service, and be willing to

Qualifications

• At least an SPM qualification or have relevant retail experience.
• Able to communicate clearly in both Bahasa Malaysia and English.
• Preferably has 1-2 years of experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to work at retail outlets and relocate to other locations when required.
• Able to work on a shift basis, including weekends and public holidays.
• Possess own transport.

Responsibilities

• Ensure daily store operations adhere to company policies and operating standards.
• Forecast, plan, order and stock merchandise to ensure stocks availability at all times.
• Ensures effective and economic use of staff retail operations department to achieve its objectives.
• Promotes professionalism of staff in retail operation department.
• To guide and ensure the system for overall store activities in good order.
• Deputies to manage store in the absence of Store Manager.
• To ensure store cleanliness, safety and housekeeping.
• Undertakes other tasks as required by superiors.

Skills

Customer service

Staff supervision

Stock management

Shift management

Relocation willingness

Education

SPM qualification

Job description

FamilyMart Malaysia is seeking a capable store operations lead to ensure daily activities align with company policies and standards, manage staff, and maintain store integrity. You will forecast, plan, order and stock merchandise to keep shelves full and customers served, while guiding the retail team and deputies in the store manager's absence.

Candidates should have at least an SPM, be fluent in Bahasa Malaysia and English, with 1–2 years in retail or customer service, and be willing to