Store Operations & Customer Service Lead

KK Group of Companies (Retail); Sepang; On-site; MYR 45,000 - 78,000; Full time

Job summary

KK Group of Companies (Retail) is seeking a capable store supervisor to manage inventory, merchandise handling, and customer service in a dynamic retail environment. You will ensure cleanliness, operate store equipment, and maintain store safety and asset integrity.

The role requires leadership, strong communication, and flexibility to work evenings, weekends, and holidays. Own transportation is preferred, with the company offering opportunities to advance within a regional market leader in

Qualifications

• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Proficiency in point-of-sale (POS) systems and basic computer applications.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Possess own transportation.

Responsibilities

• Receive, record, arrange, inspect, and return goods.
• Maintain cleanliness and proper housekeeping in store premises.
• Operate and handle all store equipment per company procedures.
• Ensure safety and proper care of store property and assets.
• Provide courteous and professional service to customers.
• Handle emergencies and report to relevant personnel.
• Uphold KK Supermart’s image and reputation at all times.

Skills

Leadership

Team management

Interpersonal communication

Customer service

Flexibility

Education

SPM or Diploma

Bachelor’s degree (advantage)

Tools

POS systems

Job description

KK Group of Companies (Retail) is seeking a capable store supervisor to manage inventory, merchandise handling, and customer service in a dynamic retail environment. You will ensure cleanliness, operate store equipment, and maintain store safety and asset integrity.

The role requires leadership, strong communication, and flexibility to work evenings, weekends, and holidays. Own transportation is preferred, with the company offering opportunities to advance within a regional market leader in