Store Manager — Retail Ops, Growth & Leadership

My Hero Hypermarket Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

HeroMarket is seeking a skilled Retail Store Manager in Malaysia to oversee outlet operations, budgets, and merchandising. The role requires leadership to drive sales, monitor performance, and ensure compliance with health and safety standards.

You will coordinate promotions, manage staff development, and liaise with headquarters while delivering exceptional customer service and achieving outlet targets. Great communication and multitasking abilities are essential.

Qualifications

• Minimum 8 year(s) experience & knowledge in retail branch management.
• Possess own transport and willing to travel.
• Willing to work extra hours and on public holidays.
• Mobile to be transfer from outlet to outlet.
• Has good communication skills and observation skills.
• Possesses good problem-solving skill, customer service skill, leadership, display & merchandising skill.
• Must be self-motivated, proactive, good interpersonal skill, able to multitask and work under pressure.

Responsibilities

• Handle overall retail / outlet activities.
• Ensure outlet budget and sales target set by the Company is achieved.
• Maintain awareness of market trends in the retail industry.
• Monitor and analyze sales performance and merchandise mix.
• Manage the selling floor, housekeeping & merchandising display.
• Ensure outlet is compliance with the health and safety policy.
• Handle outlet promotional activities.
• Handle all customer queries & complaints.
• Replenish stock & ensure stock level is healthy & accurate.
• Handle day to day administration function of a branch.
• Conduct performance appraisals to assess training needs and building career path for the staff.
• Liaise with HQ / Senior Manager office.

Skills

Communication skills

Leadership

Multitasking

Problem-solving

Observation skills

Customer service

Interpersonal skills

Display & merchandising

Job description

HeroMarket is seeking a skilled Retail Store Manager in Malaysia to oversee outlet operations, budgets, and merchandising. The role requires leadership to drive sales, monitor performance, and ensure compliance with health and safety standards.

You will coordinate promotions, manage staff development, and liaise with headquarters while delivering exceptional customer service and achieving outlet targets. Great communication and multitasking abilities are essential.