Store Manager

My Hero Hypermarket Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

HeroMarket is seeking a skilled Retail Store Manager in Malaysia to oversee outlet operations, budgets, and merchandising. The role requires leadership to drive sales, monitor performance, and ensure compliance with health and safety standards.

You will coordinate promotions, manage staff development, and liaise with headquarters while delivering exceptional customer service and achieving outlet targets. Great communication and multitasking abilities are essential.

Qualifications

• Minimum 8 year(s) experience & knowledge in retail branch management.
• Possess own transport and willing to travel.
• Willing to work extra hours and on public holidays.
• Mobile to be transfer from outlet to outlet.
• Has good communication skills and observation skills.
• Possesses good problem-solving skill, customer service skill, leadership, display & merchandising skill.
• Must be self-motivated, proactive, good interpersonal skill, able to multitask and work under pressure.

Responsibilities

• Handle overall retail / outlet activities.
• Ensure outlet budget and sales target set by the Company is achieved.
• Maintain awareness of market trends in the retail industry.
• Monitor and analyze sales performance and merchandise mix.
• Manage the selling floor, housekeeping & merchandising display.
• Ensure outlet is compliance with the health and safety policy.
• Handle outlet promotional activities.
• Handle all customer queries & complaints.
• Replenish stock & ensure stock level is healthy & accurate.
• Handle day to day administration function of a branch.
• Conduct performance appraisals to assess training needs and building career path for the staff.
• Liaise with HQ / Senior Manager office.

Skills

Communication skills

Leadership

Multitasking

Problem-solving

Observation skills

Customer service

Interpersonal skills

Display & merchandising

Job description

• Handle overall retail / outlet activities.
• Ensure outlet budget and sales target set by the Company is achieved.
• Maintain awareness of market trends in the retail industry.
• Monitor and analyze sales performance and merchandise mix.
• Manage the selling floor, housekeeping & merchandise display.
• Ensure outlet is compliance with the health and safety policy.
• Handle outlet promotional activities.
• Handle all customer queries & complaints.
• Replenish stock & ensure stock level is healthy & accurate.
• Handle day to day administration function of a branch.
• Conduct performance appraisals to assess training needs and building career path for the staff.
• Liaise with HQ / Senior Manager office.
• Any other ad-hoc task assigned.

This position open for Angsana Johor Bahru and Klang valley area.

Requirements :

• Minimum 8 year(s) experience & knowledge in retail branch management.
• Possess own transport and willing to travel.
• Willing to work extra hours and on public holidays.
• Mobile to be transfer from outlet to outlet.
• Has good communication skills and observation skills.
• Possesses good problem-solving skill, customer service skill, leadership, display & merchandising skill.
• Must be self-motivated, proactive, good interpersonal skill, able to multitask and work under pressure.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a store manager?
• How many years' experience do you have in the retail industry?
• Do you possess or have access to your own transportation?
• Are you willing to travel for this role when required?

Supermarkets, Grocery & Petrol Retailing 1,001-5,000 employees

HeroMarket is the leading supermarket chain in the Klang Valley which offers a variety of grocery items at low prices.

HeroMarket better known as an one‑stop center can be easily found and have a variety of fresh market concept in a clean and modern environment, allowing our customers to enjoy the fresh products and daily groceries with low prices. Our Company has dedicated employees working together towards a common goal of achieving excellence. We are a Company focused on talent development to help build and expand our business.

We operates 30 supermarkets in Malaysia and are expanding quickly.

Come join us and start your career by visiting our career page at https://www.heromarket.com.my/career

HeroMarket is the leading supermarket chain in the Klang Valley which offers a variety of grocery items at low prices.

HeroMarket better known as an one‑stop center can be easily found and have a variety of fresh market concept in a clean and modern environment, allowing our customers to enjoy the fresh products and daily groceries with low prices. Our Company has dedicated employees working together towards a common goal of achieving excellence. We are a Company focused on talent development to help build and expand our business.

We operates 30 supermarkets in Malaysia and are expanding quickly.

Come join us and start your career by visiting our career page at https://www.heromarket.com.my/career

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What can I earn as a Retail Store Manager