Store Manager_PVKL

Samsonite International S.A.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Samsonite International S.A. is seeking an experienced retail leader to drive sales performance in a luxury fashion accessories environment in Kuala Lumpur, Malaysia.

You will lead a high-performing team, coach staff, and ensure top-tier client service while meeting store KPIs. Responsibilities include developing store strategies, managing schedules, inventory integrity, and maintaining brand visual standards to deliver a premier client experience.

Qualifications

• Minimum 5–7 years of experience leading a team in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands and demonstrated success meeting KPIs.
• Strong leadership presence with ability to influence and guide store staff.
• Excellent communication and interpersonal skills across English, Malay and Mandarin.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics such as Conversion rate, AUR, UPT, and Client Data Capture.
• Lead by example; influence team members to complete duties effectively and delegate tasks clearly.
• Develop short and long-term strategies; manage calendar and time to maximize performance.
• Train and develop team through coaching, roleplays, and feedback; build bench strength for management roles.
• Maintain in-store operations: scheduling, payroll, inventory, and compliance with company procedures.
• Ensure visual merchandising aligns with brand guidelines and delivers a superior client experience.

Skills

Leadership

Sales Targeting

Coaching

Time Management

Communication

MS Office

POS System

Multilingual

Negotiation

Tools

MS Office

Retail POS

Job description

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.

Job Description

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.

Leadership And Initiative

• Lead by example and have an ability to influence team members to complete job duties effectively.
• Delegate tasks clearly and effective
• Develop both short term and long-term strategies.
• Display a strong sense of initiative as well as time management and calendar planning skills.

People Development/Human Resources

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company training material tools to create coaching culture. Openness to feedback from supervisors, peers and team.
• Networking and Recruiting: Actively network on a consistent basis. Ensure that there is viable bench strength for all store positions. Establish a clear succession plan for management team.

Communication And Relationship Building

• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with peers and corporate partners.

Analysis And Decision Making, Problem Solving And Compliance

• Operations and Compliance: Manage store schedule, timecards and payroll. Monitor shipments, transfers and price changes for accuracy. Plan, conduct, and organize store for inventory.
• Analysis, Decision Making and Problem Solving: Resolve difficult or complicated challenges while using good judgement, partnering when appropriate. Adhere to and hold team accountable to company policies and procedures. Analyze business results and make strong business acumen decisions on findings. Manage and coordinate the daily operations of the store.

Inventory Integrity

• Working together with the team to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck.
• Conduct daily, weekly, and monthly stock count to avoid pilferage.
• Resolve discrepancies within 48hours and report all findings to superior.
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Visual Merchandising And In Store Experience

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services and ensure a consistent superior client experience.
• Minimum 5-7 years experience leading a team in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands market and demonstrate proven success in meeting sales goals and achieving KPIs.
• Have a strong sense of integrity and an ability to lead by example.
• Self driven with 'Çan-Do' attitude.
• Excellent leadership, interpersonal and communication skills
• Good command of spoken English, Malay and Mandarin.
• Good PC skills such as MS Office and retail POS system