Store Manager_PVKL

TUMI; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

TUMI in Kuala Lumpur seeks an experienced Store Leader to drive sales and uphold luxury brand standards. You will lead by example, coach staff, and manage inventory while delivering exceptional client service in a fast-paced environment.

The role requires 5–7 years of leadership in fashion or luxury retail, strong communication, planning, and multilingual abilities. You will ensure brand integrity and a premium client experience.

Qualifications

• Minimum 5-7 years experience leading a team in fashion or luxury brands retail sales.
• Strong written and verbal skills; ability to liaise with diverse stakeholders.
• Experience in coaching and developing store staff to meet service standards.

Responsibilities

• Meet and exceed store sales and KPI targets (Conversion, AUR, UPT, data capture).
• Lead by example and influence the team to perform duties effectively.
• Plan and develop short- and long-term store strategies.
• Manage schedule, timecards, payroll, and inventory control.
• Maintain visual merchandising standards and client experience.
• Coach and develop team through training and roleplay; provide feedback.

Skills

Sales leadership

Team management

Customer service

Communication

Time management

Decision making

Problem solving

Training and coaching

Networking and recruiting

Visual merchandising

Multilingual communication

MS Office

Retail POS system

Tools

MS Office

Retail POS system

Job description

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.

Job Description

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.

Leadership And Initiative

• Lead by example and have an ability to influence team members to complete job duties effectively.
• Delegate tasks clearly and effective
• Develop both short term and long-term strategies.
• Display a strong sense of initiative as well as time management and calendar planning skills.

People Development/Human Resources

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company training material tools to create coaching culture. Openness to feedback from supervisors, peers and team.
• Networking and Recruiting: Actively network on a consistent basis. Ensure that there is viable bench strength for all store positions. Establish a clear succession plan for management team.

Communication And Relationship Building

• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with peers and corporate partners.

Analysis And Decision Making, Problem Solving And Compliance

• Operations and Compliance: Manage store schedule, timecards and payroll. Monitor shipments, transfers and price changes for accuracy. Plan, conduct, and organize store for inventory.
• Analysis, Decision Making and Problem Solving: Resolve difficult or complicated challenges while using good judgement, partnering when appropriate. Adhere to and hold team accountable to company policies and procedures. Analyze business results and make strong business acumen decisions on findings. Manage and coordinate the daily operations of the store.

Inventory Integrity

• Working together with the team to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck.
• Conduct daily, weekly, and monthly stock count to avoid pilferage.
• Resolve discrepancies within 48hours and report all findings to superior.
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Visual Merchandising And In Store Experience

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services and ensure a consistent superior client experience.
• Minimum 5-7 years experience leading a team in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands market and demonstrate proven success in meeting sales goals and achieving KPIs.
• Have a strong sense of integrity and an ability to lead by example.
• Self driven with 'Çan-Do' attitude.
• Excellent leadership, interpersonal and communication skills
• Good command of spoken English, Malay and Mandarin.
• Good PC skills such as MS Office and retail POS system