Store Manager (MiX Store) - SouthKey Mall

Stream Empire Holdings; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Job summary

Stream Empire Holdings' MiX Store in SouthKey Mall seeks a Store Manager to lead daily store operations, supervise retail team members and drive sales to meet targets. You will partner with the Operations Manager to manage hours, staffing, and customer service standards.

You will develop sales strategies, provide product and customer service training, ensure visual merchandising, monitor stock levels, handle cash and POS transactions, and prepare monthly management reports.

Qualifications

• Excellent interpersonal and communication skills at all levels.
• Enjoy talking to people and be at ease approaching customers.
• Able to work in shifts including Saturdays, Sundays and Public Holidays.
• A strong team player and able to work in fast-paced environment.

Responsibilities

• Assist Operations Manager in overseeing store operations and retail team members.
• Developing sales strategy and leading retail team members to drive sales and achieve sales target.
• Provide product and customer service training to retail team members regularly.
• Serve customers with the best customer service standard.
• Ensure housekeeping is done every day.
• Monitor stock movement and merchandise level; raise shortages to Merchandising team.
• Handle Loss Prevention & Security in the outlet including CCTV, inventory and spot-checking.
• Plan and prepare monthly duty roster and prepare management reports.

Skills

Interpersonal skills

Communication

Customer service

Team player

Shift work

Job description

Store Manager (MiX Store) - SouthKey Mall

Assisting Operation Manager in overseeing store operation and retail team members.

Responsible for managing outlet keys and ensure the outlet is open and close according to the outlet business hours

Developing sales strategy and leading retail team members to drive sales and achieve sales target

Provide product and customer service training to retail team members regularly

Serve customers with the best customer service standard

Ensure housekeeping is done every day

Working closely with Operation Manager on store operations, manpower issue and provide improvement solutions if any, and provide constructive feedback

Ensure retail team members follow SOP as per according to Management and Retail Operations Department

Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines

Monitoring stock movement and merchandise level in storeroom and raise to Merchandising team when there is insufficient stock

Monitoring and key in Cap Plan, SCORE and attendance

Ensure staff clock in and out for the day and fill in the staff movement record when staff leave the outlet during working hours.

Handle Loss Prevention & Security in the outlet including CCTV, inventory and spot-checking

Update budget for monthly and annually sales target

Plan and prepare monthly duty roster of retail team members

Prepare management report on a monthly basis

Doing cashier work including collecting payment (cash/ credit) from customer, tracking all cash and credit transactions, scanning products and ensure price is accurate and handling cash vouchers based on the available promotions.

Ensure cash transit has been done on a daily basis, i.e. the daily sales transaction in cash shall bank-in to the company account everyday.

Assist in maintaining accurate inventory records.

Perform stock take activity for stores and responsible for stock loss occurred in store

Assist team with any other projects on an as-needed basis

Coach junior staff and provide career development plan for the staff.

Be resourceful in terms of capturing sales opportunities

Perform any ad-hoc action assigned by the Management

JOB REQUIREMENTS:

• Malaysian who must be at least 18 years of age
• Excellent interpersonal and communication skills at all levels
• Enjoy talking to people and be at ease approaching customers and demonstrating our products
• Able to work in shifts including Saturdays, Sundays and Public Holidays
• A strong team player and able to work in fast-paced environment

BENEFITS:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

We are Asia’s leading retail and e-commerce network in activewear and lifestyle, powered by a team of over 300 talented individuals who work together to become Asia’s foremost active and lifestyle fashion trendsetter.

With more than 40 years of groundbreaking pursuits in the active and lifestyle industry, Stream Empire Holdings Sdn Bhd is a multinational corporation that continues to strive for excellence in expanding their retail business and commercial activities across the South East Asia region, cultivating their philosophy: “Teamwork is the key to success”

We are Asia’s leading retail and e-commerce network in activewear and lifestyle, powered by a team of over 300 talented individuals who work together to become Asia’s foremost active and lifestyle fashion trendsetter.

With more than 40 years of groundbreaking pursuits in the active and lifestyle industry, Stream Empire Holdings Sdn Bhd is a multinational corporation that continues to strive for excellence in expanding their retail business and commercial activities across the South East Asia region, cultivating their philosophy: “Teamwork is the key to success”