Assistant Shop Manager (Midvalley Southkey JB)

Sports Direct Malaysia Sdn Bhd; Johor Bahru; On-site; MYR 56,000 - 78,000; Full time

Job summary

Sports Direct Malaysia Sdn Bhd is recruiting an Assistant Shop Manager for Midvalley Southkey JB. You will lead, train and motivate the shop team to deliver exceptional customer service while achieving monthly sales targets and maintaining stock discipline.

The role requires supervisory experience in retail, a retail management certificate or diploma, and strong leadership, communication and problem-solving skills. Willingness to work long hours, weekends, holidays and shifts is essential.

Qualifications

• Certificate or diploma in retail management or related field.
• At least 2 years supervisory experience in a reputable retail company.
• Passion for sports is a plus.
• Strong leadership and management capabilities.
• Good communication and customer service skills.

Responsibilities

• Lead and motivate outlet team to deliver excellent service across departments.
• Ensure all team members observe and follow company policies and SOPs.
• Drive monthly sales targets and monitor stock delivery/processing.
• Ensure adherence to visual merchandising guidelines and product displays.
• Conduct daily briefings and provide product knowledge and policy updates.
• Supervise all shop staff and address customer enquiries.
• Oversee shop operations and maintain consistent retail standards in the manager's absence.
• Coordinate with departments on maintenance and cleanliness of shop premises.
• Assist in stock takes and review daily sales performance with Shop Manager.
• Communicate with Head Office for smooth operations and staff matters.

Skills

Team leadership

Customer service

Interpersonal skills

Communication

Problem solving

Analytical thinking

Shift work

Education

Certificate/Diploma in Retail Management

Job description

Assistant Shop Manager (Midvalley Southkey JB)

Responsibilities

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Assist to ensure all team members observe and practice company’s policies and rules & regulations.
• Assist to lead and work with the team to achieve monthly sales target of the shop.
• Assist to monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.
• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as and when required.
• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Assist to ensure accurate tills report and cash collection.
• Implement/execute sales & promotion plans as and when required.
• Support Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Requirements

• At least a Certificate/Diploma in Retail Management or relevant discipline.
• At least 2 years working experiences at supervisory level in reputable retail companies at similar size.
• Have passion and knowledge in sports is an advantage.
• Proven team leadership and management skills.
• Good analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Sports Direct Malaysia currently operates a total of 41 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey.

Sports Direct Malaysia currently operates a total of 41 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey.