Store Manager - Luxury Retail Leader & Team Builder

Tapestry, Inc.; Kuala Lumpur; Sur place; MYR 60 000 - 120 000; Plein temps

Résumé du poste

Coach is seeking a Store Manager for a Kuala Lumpur location. The role leads a high-performing team, delivering exceptional customer experiences, coaching staff, and driving sales across channels in a fast-paced luxury retail environment.

You’ll oversee inventory, payroll, and loss prevention, while maintaining brand standards and visual merchandising. Strong English skills and a passion for people-first leadership are essential.

Qualifications

• 6+ months to 6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.

Responsabilités

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Connaissances

Leadership

Team development

Coaching

Customer service

Communication

Retail operations

Microsoft Office

Retail systems

Inventory management

Payroll

Loss prevention

Vendor relationships

Scheduling

Outils

Labor management software

Inventory systems

Sales reporting tools

Description du poste

Coach is seeking a Store Manager for a Kuala Lumpur location. The role leads a high-performing team, delivering exceptional customer experiences, coaching staff, and driving sales across channels in a fast-paced luxury retail environment.

You’ll oversee inventory, payroll, and loss prevention, while maintaining brand standards and visual merchandising. Strong English skills and a passion for people-first leadership are essential.