Store Manager (Kuala Lumpur) - Pipeline Hiring

H&M; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

25% staff discount across H&M Group

Clothing allowance

Job summary

H&M Kuala Lumpur is seeking a Store Manager to lead a store team, drive sales and maximise profitability while upholding brand standards across all store operations. You will manage recruitment, performance, development and scheduling, ensuring excellent customer service and compliance with all safety and financial controls.

The role focuses on developing local sales strategies, collaborating with Floor Managers and Visual Merchandisers, and reporting to the Area Manager.

Qualifications

• Lead and grow your Management Team to grow the business and guide the whole employee life cycle.
• Organise store routines efficiently and monitor KPIs to maximise profit.
• Analyse weekly, monthly and quarterly sales figures and implement actions to improve performance.
• Ensure training for Sales Advisors and Managers to maintain service standards.
• Plan turnover and hours with Floor Managers for effective scheduling and cost control.

Responsibilities

• Lead and grow your Management Team to grow the business, guiding through the whole employee life cycle (recruitment, performance, appraisal, reward, development, exits)
• Co-create with Floor Managers and Visual Merchandisers to increase performance and maximise profit, and develop local sales strategy
• Contribute to Area Team's sales strategy with feedback on figures and allocation
• Report to Area Manager
• Plan turnover and hours with Floor Managers for effective schedule planning
• Oversee implementation of commercial plan into VM and FM store experience
• Provide constructive feedback to Management Team and be open to different ways of working
• Monitor and control variable costs and coordinate annual inventory
• Ensure safe working environment complying with legal requirements
• Work with COR to ensure banking & audit compliance
• Coordinate with H&M support office on country specifics, security, payroll, and facilities

Skills

Leadership

Strategic planning

Budget control

Team development

Sales analysis

Customer service

Job description

You, as the Store Manager, areresponsible for the overallperformance of an individual store.In this role, you lead a team of peopleto ensure the store is run in the mostefficient way. By securing both directand indirect customer service, youensure the success of the location tomaximise profit.

• Lead and grow your Management Team to grow the business, guiding through the wholeemployee life cycle (recruitment, performance, appraisal, reward, development, exits)
• Co-create with the Floor Managers and the Visual to increase performance and maximise profit,as well as develop your local sales strategy
• Contribute to the Area Team's sales strategy with your own, providing feedback regardingfigures and allocation and all other relevant topics
• Report to the Area Manager
• Plan turnover and hours short and long term together with your Floor Managers to secureeffective schedule planning
• Oversee the successful implementation of the commercial plan into the VM and FM's storeexperience plan, adapting it together to the local customer needs
• Provide constructive feedback to the Management Team and be open minded to different waysof working
• Monitor and control all variable costs (profit and loss) and work with the COR and the team toavoid stock loss, and coordinate annual inventory
• Responsible for a safe working environment for customers and staff, respecting all legalrequirements (safety, security and administration guidelines and routines)
• Supervise with the COR to ensure the store is compliant with all banking & audit guidelines
• Work with H&M support office regarding country specifics, security, payroll, facility et al.

Qualifications

• Plan, communicate and implement the long-term strategy for your store regarding turnover,KPIs and staff levels, as well as monitor variable costs in order to maximise profit
• Organise store routines efficiently (daily routines, delivery- and stock routines and suchlike)
• Analyse weekly, monthly and quarterly sales figures, selling reports and KPIs, create thenecessary actions for your store's business needs in order to maximise performance
• Evaluate service results and develop actions to increase the service experience
• Support budget forecasts and selling targets, by providing local knowledge and insights
• Ensure all Sales Advisors and Managers receive the appropriate level of training
• Secure succession planning by identifying future talents and formulate clear and challenginggoals to assist with their development
• Act as a customer service role model
• Review and manage employee performance regularly and fairly, according the law and ourguidelines.

Additional Information

This is apipeline postingfor a future hiring in the Kuala Lumpur area. We are building a talent pipeline for this role ahead of a planned hiring window in early 2027. Interviews may not begin before then.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Programhere.

In addition to this, you will also receive:

• 25% staff discount across all H&M Group brands
• Clothing Allowance

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Fashion, fun and action!

As one of the world’s largest fashion retailers, H&M offers endless career opportunities. A fast-paced, buzzing environment with great diversity that’s anything but dull – a place where the customer is always the centre of attention

But what truly makes us stand out are our remarkable employees. From stylish Sales Advisors and Visual Merchandisers to computer whizzes and business savvy planners – all our employees share a great ambition and an anything-is-possible attitude. Not to mention an excellent eye for fashion. It’s thanks to them that we have grown – with over 3,000 stores in more than 53 markets worldwide. And we are continuing to grow.

As a global company, we believe it’s important not just to have great business success – but to take full responsibility for our production, our employees and the world around us.

Fashion, fun and action!

As one of the world’s largest fashion retailers, H&M offers endless career opportunities. A fast-paced, buzzing environment with great diversity that’s anything but dull – a place where the customer is always the centre of attention

But what truly makes us stand out are our remarkable employees. From stylish Sales Advisors and Visual Merchandisers to computer whizzes and business savvy planners – all our employees share a great ambition and an anything-is-possible attitude. Not to mention an excellent eye for fashion. It’s thanks to them that we have grown – with over 3,000 stores in more than 53 markets worldwide. And we are continuing to grow.

As a global company, we believe it’s important not just to have great business success – but to take full responsibility for our production, our employees and the world around us.

What can I earn as a Retail Store Manager