Retail Store Manager: Growth, People & Profit

H&M; Kuala Lumpur; In loco; MYR 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

25% staff discount across H&M Group

Clothing allowance

Descrizione del lavoro

H&M Kuala Lumpur is seeking a Store Manager to lead a store team, drive sales and maximise profitability while upholding brand standards across all store operations. You will manage recruitment, performance, development and scheduling, ensuring excellent customer service and compliance with all safety and financial controls.

The role focuses on developing local sales strategies, collaborating with Floor Managers and Visual Merchandisers, and reporting to the Area Manager.

Competenze

• Lead and grow your Management Team to grow the business and guide the whole employee life cycle.
• Organise store routines efficiently and monitor KPIs to maximise profit.
• Analyse weekly, monthly and quarterly sales figures and implement actions to improve performance.
• Ensure training for Sales Advisors and Managers to maintain service standards.
• Plan turnover and hours with Floor Managers for effective scheduling and cost control.

Mansioni

• Lead and grow your Management Team to grow the business, guiding through the whole employee life cycle (recruitment, performance, appraisal, reward, development, exits)
• Co-create with Floor Managers and Visual Merchandisers to increase performance and maximise profit, and develop local sales strategy
• Contribute to Area Team's sales strategy with feedback on figures and allocation
• Report to Area Manager
• Plan turnover and hours with Floor Managers for effective schedule planning
• Oversee implementation of commercial plan into VM and FM store experience
• Provide constructive feedback to Management Team and be open to different ways of working
• Monitor and control variable costs and coordinate annual inventory
• Ensure safe working environment complying with legal requirements
• Work with COR to ensure banking & audit compliance
• Coordinate with H&M support office on country specifics, security, payroll, and facilities

Conoscenze

Leadership

Strategic planning

Budget control

Team development

Sales analysis

Customer service

Descrizione del lavoro

H&M Kuala Lumpur is seeking a Store Manager to lead a store team, drive sales and maximise profitability while upholding brand standards across all store operations. You will manage recruitment, performance, development and scheduling, ensuring excellent customer service and compliance with all safety and financial controls.

The role focuses on developing local sales strategies, collaborating with Floor Managers and Visual Merchandisers, and reporting to the Area Manager.