Part-Time Sales Associate (Pavilion Bukit Bintang)

Clarks; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Clarks Malaysia is seeking an inspirational Store Manager in Kuala Lumpur to lead a retail team, deliver a premium brand experience for customers, and drive store profitability through effective commercial execution.

You will coach a four-member team, ensure exceptional customer service, manage stock and promotions, implement visual merchandising standards, and maintain smooth operations across the store.

Qualifications

• Proven ability to lead a retail team in a fast-paced environment.
• Strong communication and customer service skills.
• Experience in daily store operations and KPI delivery.

Responsibilities

• Welcome customers and assist with questions, locate items, and offer recommendations.
• Operate scanners, cash registers, card terminals and handheld scanners.
• Process payments, ensure prices/quantities are correct, issue receipts.
• Cross-sell products and promote new promotions.
• Follow store procedures for payments, vouchers, etc.
• Maintain a clean workspace.
• Collaborate to ensure smooth store operations.
• Complete tasks as directed with SOPs.
• Keep shelves aligned with latest trading plan and VM.
• Receive and check goods, report and update records per SOP.

Skills

Retail leadership

Customer service

Team management

Communication

English

Bahasa Malaysia

Cash handling

IT literacy

Time management

Decision making

Job description

Job description: Purpose:

To lead, inspire and develop the Retail Store in delivering a true brand experience for Clarks consumers.

To lead, inspire and develop the profits for the business

To take ownership of building the brand aligned to the commercial strategy across the retail estate

To take ownership of the commercial KPI’s, delivering on set objectives monthly

Accountabilities:

Welcome customers friendly, answering customer’s question, helping them to locate items, providing advice or recommendations

Operating scanners, cash register & other electronic (Card terminal, hand scan, etc)

Accepting payments, ensuring all price & quantities are accurate and providing a receipt to every customer, declaration of cash received and cash return.

Cross sell product and introduce new promotion item

Follow all store procedures regarding payment type, voucher and etc

Maintaining a clean workspace

Assist and work with each other to ensure store operation run smoothly

Completion job task assigned by superior with established guideline & SOP

Ensure to keep shelf display with latest trading plan and VM

Receive goods arrival, check, reporting & update good received as per standard procedure to superior

Key Outputs/Results:

• Brand visibility, image and awareness in the store and competitor
• Retail/ Outlet management and high standards of customer service
• Highly motivated, professional and effective team
• Proven track record in managing retail stores, sales driven operation savvy
• People oriented and administration

Essential Knowledge:

• In-depth knowledge and experience of Malaysia Retail market
• Proven track record in managing a stores and team of 4
• Experience in people behavioral development and leading successful teams
• Experience in building and developing (coaching) store team member
• Knowledge of wider retail and sales environment and current trends

Technical Skills:

• Drive and self-development Time management and delegation
• IT literate, ability to use excel, word, PowerPoint
• Fluent in English and Bahasa
• Working independently, using initiative and judgement to lead decisions with superior
• Excellent communicator