Store Manager, A-LOOK

EssilorLuxottica; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Benefits offered by this job

Employee Shareholding Program

Flexible working days off

Volunteer with Foundation

Medical benefits

Job summary

EssilorLuxottica in Malaysia is seeking a Retail Branch Manager to lead store operations, drive sales, and ensure outstanding customer care. You will manage staff, control inventory, and align with regulatory requirements to deliver profitable results.

The role demands strong leadership, excellent communication, and a passion for eyewear. You will coach the team, optimize schedules, and execute promotional campaigns to maximise the customer experience and store performance.

Qualifications

• Experience in optical retail management.
• Proven ability to achieve sales targets.
• Strong leadership and communication skills.
• Knowledge of optical products and regulatory requirements.
• Proficiency with inventory and POS systems.

Responsibilities

• Develop and implement strategies to drive sales and achieve targets for the store.
• Monitor sales performance, analyze trends, and identify opportunities for growth.
• Lead by example with sales techniques and customer service skills.
• Ensure exceptional customer service and address inquiries promptly.
• Oversee inventory management, stock levels, ordering, and merchandising.
• Recruit, train, coach, and evaluate team performance.
• Develop schedules and manage staffing levels.

Skills

Sales leadership

Customer service

Team management

Product knowledge

Regulatory compliance

Inventory management

POS systems

Microsoft Office

Tools

POS software

Inventory management software

Microsoft Excel

Job description

Your #FutureInSight with EssilorLuxottica

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as Varilux,Crizal,Stellest), iconic brands that consumers love (such as Ray-Ban, Oakley, Oliver Peoples), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut,LensCrafters, theGrandVisionnetwork), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world?

Join us in redefining the boundaries of what’s possible!

Your Role

The Retail Branch Manager oversees the day-to-day operations of their store , ensuring efficient and effective management of sales, customer service, and staff. They are responsible for driving sales, maintaining high standards of product quality and customer care, and achieving sales targets while upholding regulatory compliance.

Responsibilities

• Develop and implement strategies to drive sales and achieve targets for the store.
• Monitor sales performance, analyze trends, and identify opportunities for growth.
• Implement promotional campaigns, upselling techniques, and customer retention initiatives to maximize sales opportunities.
• Lead by example by demonstrating effective sales techniques, product knowledge, and customer service skills to inspire and motivate the sales team.
• Ensure exceptional customer service standards are maintained at all times and address customer inquiries, concerns, and complaints promptly and effectively.
• Foster a customer-centric culture among staff members and promote a positive shopping experience.
• Conduct recruitment, training, sales supervision, coaching, feedback, and performance evaluations to optimize team performance.
• Develop employee schedules, assign tasks, and manage staffing levels to meet business needs.
• Oversee inventory management processes, including stock levels, ordering, and merchandising.
• Monitor product quality, conduct regular audits, and implement measures to minimize damages and losses.
• Ensure compliance with all applicable laws, regulations, and industry standards and company SOP
• Maintain accurate records, documentation, and reporting in accordance with regulatory and company requirements.
• Monitor expenses, control costs, and optimize operational efficiency to maximize profitability.

Requirements

Previous experience in optical retail management.

Strong sales and customer service skills with a proven track record of achieving targets.

Excellent leadership, communication, and interpersonal abilities.

Knowledge of optical products, industry trends, and regulatory requirements.

Proficiency in inventory management systems, POS software, and Microsoft Office suite.

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.

• Join the Employee Shareholding Program to share in the Company’s success and directly benefit from EssilorLuxottica’s growth.
• Possibility of flexible ways of working and entitlement to a set number of paid days off each year to relax, recharge, spend time with family and pursue personal interests.
• Opportunity to volunteer with theOneSightEssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight.
• Medical benefits including outpatient - general practitioner, TCM and dental.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.