Store Leader: Drive Sales, Elevate Customer Experience

Fairview International School; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

3cat is hiring a Store Manager in Malaysia to drive day-to-day store performance. You will own store operations, lead a team, manage stock, and ensure excellent customer experiences while aligning with HQ priorities.

Responsibilities include achieving sales KPIs, coaching staff, and overseeing inventory, SOPs, and reporting. Experience in retail leadership and a Diploma/Degree in Business or Retail Management are preferred.

Qualifications

• Experience leading a retail team and achieving sales targets.
• Strong customer service focus and ability to train staff.
• Able to manage store operations, inventory, and schedules.

Responsibilities

• Drive store sales and KPIs and take action to improve performance.
• Lead, coach and motivate the team, including onboarding and feedback.
• Oversee daily opening/closing, scheduling, cash handling and store readiness.

Skills

Retail leadership

Team management

Sales targets

Customer service

Problem solving

Education

Diploma/Degree in Business or Retail Management

Tools

POS systems

Reporting tools

Job description

3cat is hiring a Store Manager in Malaysia to drive day-to-day store performance. You will own store operations, lead a team, manage stock, and ensure excellent customer experiences while aligning with HQ priorities.

Responsibilities include achieving sales KPIs, coaching staff, and overseeing inventory, SOPs, and reporting. Experience in retail leadership and a Diploma/Degree in Business or Retail Management are preferred.