Store Leader & Customer Experience Champion

Menara Maxis; Kuching; On-site; MYR 67,000 - 100,000; Full time

Job summary

Menara Maxis in Malaysia is seeking a proactive store leader to join our retail operations. You will assist the HoMC in achieving store sales and service targets, manage daily store operations, inventory and cash handling, and ensure compliance with SOPs.

You will coach and supervise the store team to foster a high-performance culture, ensure a smooth customer journey, deputise for the HoMC in their absence, and monitor performance metrics for continuous improvement.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Menara Maxis in Malaysia is seeking a proactive store leader to join our retail operations. You will assist the HoMC in achieving store sales and service targets, manage daily store operations, inventory and cash handling, and ensure compliance with SOPs.

You will coach and supervise the store team to foster a high-performance culture, ensure a smooth customer journey, deputise for the HoMC in their absence, and monitor performance metrics for continuous improvement.