Retail Store Leader & Second-in-Command (Sales & Ops)

Menara Maxis; Donggongon; On-site; MYR 33,000 - 67,000; Full time

Job summary

Menara Maxis is seeking a capable leader to support the Head of Store Management in achieving sales and service targets across daily operations. You will oversee inventory, cash handling, and SOP compliance while coaching a high-performing team to deliver excellent customer experiences.

The role emphasizes ensuring smooth customer journeys, strong store presentation, and effective issue resolution, with you acting as deputy for the HoMC when needed to maintain continuity and reporting store

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Menara Maxis is seeking a capable leader to support the Head of Store Management in achieving sales and service targets across daily operations. You will oversee inventory, cash handling, and SOP compliance while coaching a high-performing team to deliver excellent customer experiences.

The role emphasizes ensuring smooth customer journeys, strong store presentation, and effective issue resolution, with you acting as deputy for the HoMC when needed to maintain continuity and reporting store