Retail Store Lead — Ops, Coaching & Growth

Menara Maxis; Sibu; On-site; MYR 60,000 - 100,000; Full time

Job summary

Menara Maxis in Malaysia is seeking a proactive leader to support store management and drive sales and service targets. You will assist the HoMC in running daily operations, inventory control, cash handling, and ensuring SOP compliance.

You will coach and supervise the store team, enhance the customer journey, and act as deputy in the HoMC's absence to ensure continuity. Join a culture of performance and possibilities at Maxis.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Menara Maxis in Malaysia is seeking a proactive leader to support store management and drive sales and service targets. You will assist the HoMC in running daily operations, inventory control, cash handling, and ensuring SOP compliance.

You will coach and supervise the store team, enhance the customer journey, and act as deputy in the HoMC's absence to ensure continuity. Join a culture of performance and possibilities at Maxis.