SSC Process Improvement & Operation Excellence Manager

Asia Recruit (Permanent, Contract, & Executive Recruitment); Petaling Jaya; On-site; MYR 111,600 - 167,400; Full time

Job summary

A logistics and supply chain solutions provider is seeking a SSC Process Improvement & Operation Excellence Manager to enhance operational effectiveness and oversee daily service delivery. Responsibilities include developing new work practices, ensuring quality standards, and coordinating business operations. The ideal candidate holds a degree in Business Administration and has relevant experience in managing outsourced operations. This role offers an opportunity in a professional environment in Petaling Jaya, Malaysia.

Qualifications

• Relevant experience in coordinating, leading and/or managing shared service operations.
• Ability to oversee operations and service delivery to meet standards.
• Strong relationship-building skills with stakeholders.

Responsibilities

• Develop and execute work practices to improve effectiveness.
• Set quality standards and ensure compliance with procedures.
• Coordinate business operations to achieve objectives.
• Oversee daily operations and service delivery.

Skills

Strategic Vision

Leadership

Engaging and Empowering

Education

Degree in Business Administration or related field

Job description

SSC Process Improvement & Operation Excellence Manager

Job Openings SSC Process Improvement & Operation Excellence Manager

About the job SSC Process Improvement & Operation Excellence Manager

Company background

Our client is a global end-to-end logistic and supply chain solutions provider. This is an excellent opportunity in a professional and growth-oriented environment.

Job Description:

Job responsibilities:

• Develop and executes new work practices and protocols, in order to increase effectiveness.
• Sets standards for quality and ensures that operational activities are implemented in accordance with recognized procedures and guidelines and meet the established standards.
• Coordination of business operations to achieve business objective.
• Oversees daily operations and service delivery, making sure that all standards and protocols are adhered to.
• Overseeing manpower planning and any other administrative function.
• Leads the team in defining requirements for operational reports, service level agreements, and key performance indicators (KPIs) for processes.
• Nurtures strong working relationships with stakeholders from various divisions.

Job requirements:

• Degree in Business Administration or other related field
• Relevant experience in coordinating, leading and/or managing a shared service or outsourced operations and administrative activities
• Strategic Vision, Leading, Engaging, and Empowering

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role:

Janice Oh
Associate Director
WhatsApp no: [phone]