SSC Performance & Service Delivery Lead

Talent Recruit; Kuala Lumpur; Sur place; MYR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

13th Month Bonus

Performance Bonus

Travel opportunities

Résumé du poste

Talent Recruit is partnering with a client in Kuala Lumpur to establish a Shared Services Centre and recruit a seasoned Business & Performance Manager to lead performance management, reporting, and continuous improvement across SSC operations.

The role requires strategic oversight of KPIs, SLAs, budgeting and P&L variance analysis, with strong data analytics and stakeholder engagement. Travel may be required during SSC setup and project initiatives.

Qualifications

• Postgraduate Diploma or equivalent in senior performance management roles.
• Minimum 5 years experience in controlling, performance management, or business analysis.
• SSC or BPO experience managing performance and reporting.
• Proficiency in ERP systems (IFS preferred) and MS Office.

Responsabilités

• Develop and monitor SSC KPIs and performance reports.
• Analyze variances and drive corrective actions to improve service delivery.
• Manage SLAs and ensure accurate service chargebacks.
• Support SSC budgeting, forecasting, and P&L variance analysis.
• Ensure compliance with internal controls and regulatory standards.
• Lead continuous improvement initiatives and process enhancements.
• Manage internal customer relationships and ensure SSC services meet business requirements.
• Oversee team recruitment, training, and performance development.
• Support ERP system upgrades and operational projects.

Connaissances

Performance management

Data analysis

Reporting

Leadership

Stakeholder management

Project management

Formation

Postgraduate Diploma or equivalent

Outils

IFS ERP

MS Office

Description du poste

Talent Recruit is partnering with a client in Kuala Lumpur to establish a Shared Services Centre and recruit a seasoned Business & Performance Manager to lead performance management, reporting, and continuous improvement across SSC operations.

The role requires strategic oversight of KPIs, SLAs, budgeting and P&L variance analysis, with strong data analytics and stakeholder engagement. Travel may be required during SSC setup and project initiatives.