Senior Executive, Operations Excellence

Ninja Van; Subang Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Ninja Van is seeking a Senior Executive in Operations Excellence to drive continuous improvement across our logistics operations. You will leverage data analytics, structured problem-solving, and project management to enhance efficiency, service quality, and cost effectiveness.

Responsibilities include leading cross-functional projects, building dashboards with Excel/Power BI/Tableau, and coaching teams on best practices. Travel for site visits may be required as part of improvement initiatives.

Qualifications

• 3–5 years of experience in operational excellence, process improvement, or analytics.
• Degree in a related field such as SCM, IE, or logistics is required.
• Strong analytical, problem-solving, and stakeholder management skills.
• Proficiency with Excel and BI tools; SQL/Python is advantageous.

Responsibilities

• Lead and execute continuous improvement initiatives across operations.
• Identify gaps and inefficiencies through data analysis and reviews.
• Develop structured process improvement frameworks for productivity and quality.
• Conduct root-cause analysis and propose corrective actions.
• Benchmark performance against industry standards and drive improvements.
• Create and maintain operational dashboards and reports for management.

Skills

Analytical thinking

Problem solving

Project management

Stakeholder management

Education

Bachelor’s Degree in Supply Chain Management

Industrial Engineering

Business Administration

Logistics

Related field

Tools

Microsoft Excel

Power BI

Tableau

SQL

Python

Job description

The Senior Executive, Operations Excellence is responsible for driving continuous improvement initiatives across operations by leveraging data analytics, process optimization, and project management methodologies. This role focuses on improving operational efficiency, service quality, and performance through data-driven insights, structured problem-solving and cross-functional collaboration.

Key Responsibilities

Operational Excellence & Process Improvement

• Lead and execute continuous improvement initiatives across operational functions.
• Identify process gaps, inefficiencies, and improvement opportunities through data analysis and operational reviews.
• Develop and implement structured process improvement frameworks to improve productivity, quality, and cost efficiency.
• Conduct root cause analysis on operational failures and recommend corrective actions.
• Benchmark internal operational performance against industry standards and identify improvement opportunities.

Data Analytics & Reporting

• Perform hands‑on analysis of operational data to identify trends, bottlenecks, and performance issues.
• Develop, maintain, and automate operational dashboards and reports using tools such as Microsoft Excel, Power BI, or similar BI tools.
• Provide regular performance reports with actionable insights for management review.
• Work closely with Business Intelligence teams to improve data visibility and reporting efficiency.

Project Management

• Lead cross‑functional improvement projects from planning through implementation.
• Manage project timelines, scope, risks, and deliverables to ensure successful execution.
• Facilitate weekly or monthly operational performance review meetings with stakeholders.
• Escalate project risks or unresolved issues with recommended solutions.

Training & Capability Development

• Develop operational training modules and process documentation.
• Conduct training sessions and workshops for operations teams.
• Coach and mentor staff on continuous improvement methodologies and best practices.
• Maintain and update operational knowledge bases.

Stakeholder Management

• Partner with operations leaders to identify performance gaps and improvement initiatives.
• Conduct site visits and operational reviews to ensure process compliance and operational consistency.
• Drive adoption of a data‑driven and continuous improvement culture across the organization.

Requirements

• 3–5 years of experience in operational excellence, process improvement, business analytics, or operations management.
• Bachelor’s Degree in Supply Chain Management, Industrial Engineering, Business Administration, Logistics, or related field.
• Strong analytical, problem‑solving, project management, and stakeholder management skills.
• Proficient in Microsoft Excel and BI tools (e.g. Power BI, Tableau); knowledge of SQL / Python is an advantage, with willingness to travel for site visits.
• Experience within logistics, courier, supply chain, warehousing, or operational environments is preferred.
• Proven track record in leading process improvement projects with measurable business outcomes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.